Access Point Support Rep

7 months ago


Montreal, Canada CB Canada Full time

Primary Job Posting Location:

Lachine, Quebec Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job summary

Access Point Support representative is responsible for maintaining and growing customer business in the UPS Access Point Network. Making proactive sales and reactive support contact with UPS Access Point.  

Duties and Responsibilities

  • Make contact with approved shops within associations
  • Make regular follow up on stores performance
  • Onsite audits and customer surveys
  • Submit order requests for equipment and signage
  • Train shops on procedure for collecting packages
  • Serve as first level support for UPS Access Points
  • Access Point termination process
  • Remove equipment and hardware for shops that churn
  • ADL volume management


Required Knowledge, Skills and Abilities

Minimum of 2 years experience in, MS Excel

Self Starter, work with minimal supervision

Excellent oral and written communication Skills

Excellent analytical skills

Able to work in a fast paced environment

Ability to build strong customer relationship

Bilingual

Preferred Knowledge, Skills and Abilities

  • Knowledge of UPS Operations and systems
  • Willingness to learn and adapt to change
  • Decision making
  • Influential

Note: Testing will be conducted

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.



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