IT Support Spec-OGWGLP

6 months ago

Hamilton, Canada CB Canada Full time

Position summary:

Reporting to the Manager, IT support Services, this position is responsible for providing direct end user support for IT requests and administrative duties for IT.  Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Duties and responsibilities for our next IT Site Support will include:

  • Receiving and assessing IT Requests and Incidents
  • Work with other IT disciplines (Systems, Networks, Application Support) and 3rd party vendors when required.
  • Performing Level 1 and 2 end user on-site and remote support.
  • Recording and investigating diagnostic and corrective activities
  • Review assigned 3rd party vendor queues for outstanding delivery items, reconciles ticket history with statements of work and bringing anomalies to the attention of management.
  • Following up with internal customers to validate service levels.
  • Performing assigned IT administrative functions including document filing, ordering of general supplies, shipping, receiving and buying.
  • Performing asset inventory management activities including shipping/receiving, tagging, allocation and certified disposal.
  • Rotational after-hours on-call user support and troubleshooting
  • Identifying opportunities and proposing solutions for continuous improvement
  • Follow IT policies and procedures and maintains working knowledge of utilized technologies
  • Communicating effectively with all operational departments
  • Building strong working relationships with guests and employees and vendors
  • Complying with licensing laws, health and safety and other statutory regulations
  • Performing other duties as assigned or directed

Successful Candidates will demonstrate the following qualifications:

  • Personifies Great Canadian’s values in action: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
  • A passion for providing Great Experiences and Memories to our internal guests in the continual quest of achieving Service Excellence.
  • Post-secondary education in IT or a suitable combination of education and experience
  • Minimum 5 years of experience in IT support and customer service
  • Ability to exceed internal and external customer expectations through timely, effective and positive service-oriented communication.
  • Computer literacy in MS Office and MS Windows
  • Proven troubleshooting experience for O/S, applications, Microsoft 365, Active Directory, network, hardware

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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