Bilingual Emergency Medical Dispatcher NWT 911

Found in: Talent CA 2 C2 - 7 days ago

Yellowknife, Canada Government of Northwest Territories Full time

Job Information

The Bilingual Emergency Medical Dispatcher, NWT 9-1-1 is a certified, licensed public safety telecommunicator responsible for providing safe and effective call-taking and processing of emergency services within the Northwest Territories, including pre-arrival basic medical instructions as needed. The position also provides surge, break and mealtime emergency medical call-taking, triage and dispatch services for Med-Response (GNWT air ambulance dispatch, emergency medical and support service), which services every community in the NWT.

This position is located in Yellowknife.

Critical Knowledge, Skills and Abilities:

Power-user level understanding of telecommunicator systems, primary control console and radio/cell/telephony dispatching 9-1-1 systems, digital logger and communication recall, electronic aircraft tracking systems, video conferencing equipment, electronic medical records and any other emergency systems required in the day-to-day operations of the NWT 9-1-1 and Med-Response. Knowledge of the NWT 9-1-1 Act and Regulations, Emergency Measures Act, Access to Information and Protection of Privacy Act and Health Information Act. Ability to think analytically and relationally while solving complex problems. Strong interpersonal skills in order to effectively communicate orally and in writing.

Typically attained by :

Certification or degree in pre-hospital emergency medical care above first responder levels ( e.g., Emergency Medical Dispatcher, Emergency Medical Responder, Emergency Medical Technician, Paramedic) plus two years' experience as a first responder. 

OR 

Canadian Armed Forces Medical Technician QL3 or greater.  Other combinations of relevant education and experience will be considered.  Direct experience working in emergency services within the NWT, Northern community experience, and/or experience working with NWT eHealth systems would be considered assets. 

Training and certification in NWT 9-1-1 and Med-Response processes and systems will be provided before the incumbent begins to provide services.

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