Dispatcher, Taxis

Education: Secondary (high) school graduation certificate
- Experience: Will train
**Work setting**:

- Urban area
- Transportation
**Tasks**:

- Maintain work records and logs
- Monitor personnel workloads and locations
- Provide customer service
- Advise vehicle operators of traffic and other problems
- Dispatch personnel according to schedules and work orders
- Handle wake-up calls
- Maintain vehicle operator work records
- Operate computer-aided communications and dispatching equipment
- Receive requests for emergency assistance or service
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
**Supervision**:

- More than 20 people
**Computer and technology knowledge**:

- Dispatch management service software
- Mapping and data visualization software
- Monitoring and tracking software
- Operate GPS (Global Positioning System) and other navigation equipment
- Internet
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own transportation
- Vehicle supplied by employer
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Work under pressure
**Personal suitability**:

- Efficient interpersonal skills
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week