headwaiter/headwaitress - food and beverage services

2 months ago

Northeastern Manitoulin and the Islands, Canada Manitoulin Hotel & Conference Centre Full time
  • Work Term: Temporary
  • Work Language: English
  • Hours: 35 to 50 hours per week
  • Education: No degree, certificate or diploma
  • Experience: 7 months to less than 1 yearWork setting
  • Restaurant
  • Formal dining room
  • Staff accommodation provided
  • Room and board provided
  • Hotel, motel, resortTasks
  • Must be of legal age to mix and serve alcoholic beverages
  • Address customers' complaints or concerns
  • Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
  • Describe menu items including daily specials for customers
  • Enforce provincial/territorial liquor legislation and regulations
  • Advise on menu selections
  • Balance cash and record sales
  • Clear and clean tables, trays and chairs
  • Describe and advise on wine selection
  • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
  • Order and maintain inventory of wines and wine glassware
  • Serve food and beverages
  • Supervise other servers and bussing staff
  • Take orders and relay to kitchen and bar staff
  • Schedule staff
  • Train staff
  • Assist clients/guests with special needs
  • Provide customer servicePersonal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Reliability
  • Team playerFinancial benefits
  • As per collective agreementOther benefits
  • Free parking available
  • On-site amenities
  • On-site housing optionsSupport for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youthSupport for Veterans
  • Participates in a government or community program or initiative that supports Veterans
  • Offers mentorship, coaching and/or networking opportunities for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
  • Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
  • Supports Veterans in translating their military skills and experience into the language of the civilian job market
  • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) Support for Indigenous people
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers Support for mature workers
  • Participates in a government or community program or initiative that supports mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Offers mentorship, coaching and/or networking opportunities for mature workers
  • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
  • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
  • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
  • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) Supports for visible minorities
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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