Director, Complaint Resolution
3 weeks ago
Role Responsibilities
The Ministry of Jobs, Economy, and Trade has an exciting opportunity and is looking for a Director, Complaint Resolution to join our team
The Director, Complaint Resolution is responsible for managing and leading a large and diverse team as well as a significant budget to ensure the effective operational and strategic delivery of ES intake, investigation, and inspection services in Alberta. Reporting to the Executive Director, this position has significant responsibilities and accountabilities for the delivery of ES programs outlined in branch plans. Through effective strategic, human, and financial resource planning and practices, the Director ensures compliance with Alberta’s Employment Standards Code and Regulation (Code) through complaint resolution, investigation, inspections, and enforcement activities involving Alberta employers.
The Director provides supervision, management, and leadership to 70-80 FTEs including managers, ES officers, intake counsellors, team leads, and administrative staff responsible for delivery of enforcement programs and complaint investigations. The Director has responsibility and accountability to foster a healthy workplace culture, enable staff engagement, and inspire a collaborative, team-based environment. The incumbent will also be responsible for planning and stewardship of a budget over $8.0 million.
As a member of the branch’s Senior Management Team, the Director has a pivotal role in the development of branch priorities, goals, strategic and operational planning, and the allocation of resources. This position is key in translating the Department’s mission, vision, and objectives into the delivery of services to Albertans. The incumbent will be responsible for the province-wide management and leadership of intake, inspection, and investigative activities, including enforcement initiatives and prosecutions, to ensure Alberta employers meet their minimum obligations in accordance with the Code.
Key responsibilities includes the following but not limited to:
Planning Program Delivery Leadership and Team Development-
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