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user support technician
2 months ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Computer engineering, other
- Telecommunications technology/technician
- Computer technology/computer systems technology
- or equivalent experienceTasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidentsComputer and technology knowledge
- Internet
- Word processing software
- Presentation software
- Communication software
- Mapping and data visualization software
- Salesforce
- Data analysis software
- MS Office
- MS Windows
- SQL
- Spreadsheet
- TCP/IP
- XMLWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- SittingOwn tools/equipment
- Internet access
- Cellular phonePersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- HonestyScreening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
- What is your current field of study?Experience
- 2 years to less than 3 yearsHealth benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefitsFinancial benefits
- Bonus
- Registered Retirement Savings Plan (RRSP)Other benefits
- Other benefits
