managing supervisor, customer service
4 weeks ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 80 hours bi-weekly
- Education:
- Expérience: Education
- Bachelor's degreeWork setting
- Telecommunications
- Internet/Web services companyTasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Conduct performance reviews
- Supervise office and volunteer staff
- Train staff
- Supervise staff or team
- Provide problem-solving services to network users
- Professionalism in customer service
- Determine strategic planning related to new product lines
- Help with scheduling and workflow
- Make decisions on tests and proceduresSupervision
- 11-15 peopleComputer and technology knowledge
- Accounting software
- Word processing software
- Database software
- Project management software
- Electronic mail
- Spreadsheet
- Adobe Acrobat Reader
- MS OutlookType of industry experience
- Telecommunication and communicationsSecurity and safety
- Criminal record checkTransportation/travel information
- Own transportation
- Public transportation is availableWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walkingScreening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?Experience
- 5 years or moreHealth benefits
- Dental plan
- Health care plan
- Vision care benefitsFinancial benefits
- Life insurance
- Pension planLong term benefits
- Long-term care insuranceOther benefits
- Free parking available
- Other benefits
- Wellness program
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