hotel night auditor

4 weeks ago


Grande Prairie, Canada Podollan Grande Prairie Inn & Spa Inc. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week
  • Education:
  • Expérience: Education
  • Secondary (high) school graduation certificate
  • or equivalent experienceWork setting
  • Hospitality industry
  • Hotel, motel, resortTasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer serviceComputer and technology knowledge
  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSecurity and safety
  • BondableTransportation/travel information
  • Own transportation
  • Public transportation is availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team playerScreening questions
  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?Experience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Health care planFinancial benefits
  • Group insurance benefitsOther benefits
  • Free parking available
  • On-site amenities

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