Network Operations Technician

3 weeks ago

Brampton, Canada CB Canada Full time
Network Operations Technician (reqires Ontario driver’s license)

Network Operations Technician

On behalf of our client in the Telco Sector, PROCOM is looking for a Network Operations Technician.

Network Operations Technician – Job Description

  • Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble

  • shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met

  • Track and complete trouble tickets, participate in incident reports, and work order as-builts

  • Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility

  • Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults

  • Provide the highest quality customer service possible

  • Plan and perform preventive maintenance routines to ensure network standards of performance are met

  • Plan and implement work orders associated with UMTS, GSM, LTE, transport while respecting customer service and live network facilities

  • In-depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP

  • Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc

  • Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications

  • Participate in activities associated with network optimization and build activities

  • Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark

  • coverage

  • Perform in-building walk testing and investigate/isolate UL RSSI interference issues

  • Maintain current documentation of site status, complete trouble tickets, incident report and other required

  • reports

  • Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency

  • ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management

  • and incident reports

  • Shift work/overtime and 24 hour on-call support is required on a regular rotational basis

  • Deal with difficult site access (seasonal) using off-road vehicles

  • Tow mobile generators for site service restorals during power interruptions

Network Operations Technician – Mandatory Skills

  • Microwave and transmission experience would be beneficial e.g., DS1, DS3

  • Travel is required 100% of the time within your own area

  • Strong RF and fibre background

  • Demonstrated investigative, problem solving, analysis and troubleshooting skills

  • Must possess a valid Ontario driver’s license and have a good driving record

  • Ability to work with minimal supervision

  • Proven ability to work in a fast-paced environment with shifting priorities

  • Strong time and priority management

  • Strong interpersonal and communication skills

  • Strong individual contributor and team player

Network Operations Technician - Nice to Have Skills

  • Diploma/Certificate in Electronics from a technical institute or equivalent work experience

  • Technical telecommunications experience supporting network elements would be an asset

  • Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset

Network Operations Technician - Assignment Start Date

ASAP – 9 months to start

Network Operations Technician - Assignment Location

Toronto, ON – Work Onsite

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