customer service adviser

4 weeks ago


Barrie, Canada Action First Aid Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 3 years to less than 5 years
  • Marketing, other
  • Sales, distribution and marketing operations, general
  • or equivalent experienceWork setting
  • Relocation costs not covered by employer
  • Private sector
  • Business
  • Private company, corporation or industryTasks
  • Act as spokesperson for an organization
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Sell merchandise
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Provide customer serviceComputer and technology knowledge
  • Database software
  • MS Excel
  • MS Word
  • Spreadsheet
  • Google Drive
  • Electronic mailArea of work experience
  • MarketingWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Work under pressurePersonal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learnerScreening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?Health benefits
  • Health care planFinancial benefits
  • Life insuranceLong term benefits
  • Long-term care insuranceOther benefits
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available


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