Visitor Services Attendant II

Visitor Services Attendant II (Hot Springs) - Inventory

Reference number: CAP23J--
Selection process number: -CAP-BNP-EA-

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We will only accept on-line applications received via the site. Persons who are unable to apply on-line must contact prior to the closing date.

No cover letter required Respond to questions in the on-line application.

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-line application. Applicants must write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described when responding to the questions in the on-line application.

Failure to clearly demonstrate how you meet the Education and Experience factors when responding to the questions in the on-line application, may result in the rejection of your application.

Note: Additional information may be requested after closing date for screening and/or assessment purposes.

Duties

As part of our fun and dynamic team, you will actively greet guests and assist in the day-to-day cleaning and minor maintenance of the facilities. Ultimately our goal is to provide a safe aquatic environment and a Quality Visitor Experience for guests of the Park. Banff Hot Springs is a fast paced, challenging and engaging work environment.

Cashier services and revenue control for the use of the pool and other facilities; provides information and assistance to visitors and maintains facilities.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

This process will be used to staff positions for a variety of season lengths and tenures (temporary, full-time/part-time/as & when required).

A list of qualified candidates will be established, and may be used to fill similar positions of various tenures (temporary, full-time/part-time/as & when required) in other work locations.

Positions to be filled: 3

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

NOTE: Proof of education will be required at time of interview.

EXPERIENCE IN:
E1: Providing information and service to the public
E2: Operating point of sale equipment, cash handling, and balancing daily sales
E3: Cleaning washrooms and facilities in a commercial setting

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (- - B/- - B)

KNOWLEDGE OF:
K1: Parks Canada, its objectives and mandate
K2: Canadian Rockies Hot Springs facilities, Banff, Jasper, Yoho & Kootenay National Parks and surrounding areas
K3: Cash handling practices
K4: Health & Safety practices

ABILITIES:
A1: Attention to detail: Working in a conscientious, consistent and thorough manner.
A2: Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment. For example, making recommendations to improve workplace safety.
A3: Sound Decision Making: making decisions involving different levels of risk and ambiguity. For example, basing decisions on rules and policies.
A4: Interactive Communication: Listening to others and communicating articulately. For example, using open, two-way communication.
A5: Problem Solving: Identifying problems and solutions. For example, troubleshooting and solving basic problems.

PERSONAL SUITABILITY:
PS1: Makes things happen
PS2: Exercises sound judgment
PS3: Personally connects with people
PS4: Takes responsibility
PS5: Communicates effectively;
PS6: Demonstrates integrity

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Willingness to wear a Parks Canada uniform and personal protective equipment
Willingness to work in variable weather conditions
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays

Conditions of employment

* Must be met prior to employment

Obtain and maintain a reliability security clearance with fingerprints
Maintain current Standard (Intermediate) First Aid

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1---) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Patrick DesRosiers Manager, Canadian Rockies Hot Springs Apply online Date modified: -08-09

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