Director, Payment Solutions

3 weeks ago

Richmond Hill, Canada Staples Canada Full time
Who we are
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.
We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do
Staples has a robust payment solutions and credit program to address the unique needs of individuals and businesses and Staples has partnered with third parties to deliver the program. With the strategic importance of payment solutions and credit in supporting Staples as the working and learning company, this role will lead and manage the overall strategy across the organization and to integrate the program across the channels . As the Director, Payment Solutions, you will be responsible for the oversight and management of Staples' partnerships, in order to optimize their value to meet Staples' program goals and strategic initiatives. You will own the Staples partner relationships and collaborate cross-functionally across Staples to manage the day-to-day activities associated with all aspects of the program.

Specifically, you will:

  • • Assume overall accountability for payment solutions and credit strategy across the organization. Formulate and articulate strategy, and translate strategy into customer value proposition and actionable goals
    • Provide thought leadership, industry insights, analysis and interpretation of current and emerging payment solutions, competitor strategies and benchmarking, and identify opportunities to enhance the strategy for the organization
    • Manage partner relationships and act as first point of contact to manage developments, issues and challenges with program, including third-party compliance matters, if any
    • Lead the cross-functional collaboration to achieve alignment and prioritization across Staples with key stakeholders for program, including marketing, merchandising, retail operations and digital
    • Lead the program optimization through development, prioritization and monitoring of enhancements planning, delivery and execution
    • Establish "value of credit" opportunity sizing, performance monitoring against plan and reporting of key performance indicators and dashboards
    • Oversee credit and collections activities across the organization
    • Lead contract negotiations and amendments with partners
    • Develop go-to-market product positioning and promotional offers to drive incremental sales and increased profitability of existing volumes through strategic positioning of credit
Some of what you need

  • • Minimum 10 years of progressive experience with 5 years of payment solutions experience, ideally with a merchant, acquirer, issuer or fintech in the space
    • Experience with a retailer is an asset
    • Minimum 3 years of supervisory or management experience
    • University degree in finance, business or a related field
    • MBA is an asset
    • Knowledge of the financial services and/or payments industry
    • Strategic thinker with a strong passion for leveraging partnerships to drive results
    • Results oriented and the ability to work under tight deadlines and manage competing priorities
    • Demonstrated project management and organizational skills including the ability to plan, collaborate, identify key issues and prioritize next steps to deliver project deliverables and achieve milestones/goals
    • Ability to analyze diverse data sets including key performance indicators, competitive data, and financial data
    • Strong knowledge of Microsoft PowerPoint, Excel and Word
    • Curious
    • Approachable
    • Passionate
    • Solution finder
Some of what you will get

  • • Associate discount
    • Health and Dental benefits
    • RRSP/DPSP
    • Performance bonuses
    • Learning & Development programs
    • And more...
Additional Information

  • • Hybrid work environment both onsite and offsite

#bringyourpassion

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