Customer Experience Associate

2 weeks ago

Repentigny, Quebec, Canada TD Bank Full time
Job Title: Customer Service Representative

TD Bank is one of the world's leading global financial institutions, and we're looking for a talented Customer Service Representative to join our team.

About the Role:
  • Provide exceptional customer service to every customer interaction, contributing to the ongoing improvement of the overall branch customer experience.
  • Complete a broad range of financial transactions in an accurate and efficient manner.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
Key Responsibilities:
  • Support the achievement of business objectives by supporting advice goals.
  • Promote products, advice, services, and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions/activities as necessary.
  • Support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
  • Be knowledgeable of and comply with Bank Code of Conduct.
Requirements:
  • High School diploma and/or 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in related field) preferred.
About TD Bank:

TD Bank is deeply committed to being a leader in customer experience. We believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we're innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

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