Second Cook

1 week ago

Toronto, Ontario, Canada Hornblower Group Full time
City Experiences is seeking a Second Cook for our City Cruises operation in Toronto.

Please note, this is a seasonal contract position.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

Inspired by a commitment to excellence, the food & beverage team at our Company creates amazing experiences for our guests. The Second Cook is responsible for preparing and assisting in producing food items, a la carte, buffets, banquets, etc. to specified requirements set by the Head Chef and Food & Beverage department. The Second Cook is flexible; open-minded and willing to assist in food production as part of the kitchen (galley) operation at any time. The Second Cook's goal is to ensure a high level of food quality, value, consistency, and satisfaction to the guests.

Crew Benefits:
  • Competitive Wage
  • Retention Bonus - up to $500.00
  • Complimentary Cruise Tickets & Uniforms
  • Complimentary Crew Meals
  • Crew Recognition Awards
  • Crew Referral Program - up to $200.00 per referral
  • Crew Events
  • Paid Training
Essential Duties & Responsibilities:
  • Operates the station, serving and preparing products according to specifications or delegations, in an organized and cleanly kept work fashion as directed by the Head Chef or his designate.
  • Prepare banquet food in accordance with standards of quality, quantity, taste and presentation.
  • Responsible for the Food Preparation, Food Service and Cleaning Procedures for the menu items, tasks and equipment section assigned to them.
  • Responsible for maintenance and cleaning in the respective sections.
  • Carry out production as delegated.
  • Clean, peel, cut and cook a variety of meats, fish, vegetables and starches.
  • Prepare and store soups.
  • Heat, taste and adjust seasoning of and serve staff food as required.
  • Ensure food is not issued without the proper bills, requisition, banquet contracts or authorization by management.
  • Communicate with other departments to plan production and coordinate activities.
  • Ensure that all mise-en-place required is up to date prior to days off.
  • Be aware of food quality, rotation, storage, utilization, stock levels, and product consistency.
  • Assist in controlling food costs by using up leftover food and following procedures for storage and rotation.
  • Maintain a clean and safe workstation, wiping work surfaces and cleaning equipment.
  • Clean an assigned refrigerator, wiping down shelves and mopping the floor.
  • Communicate through supervisors, deficiencies or discrepancies including but not limited to equipment, repairs, shortages, spoilage, wasted product, people, hotel and departmental variations.
  • Maintain awareness of product specifications to create a secondary quality checkpoint as stocks are put away.
  • Refine and expand culinary knowledge and skills by applying themselves to gain experience from all stations.
  • Develop personal culinary style within the specifications of the Company and its standards.
  • Be aware of the tasks of the First Cook whereby information and experience can be absorbed strongly with experience which will aid in promotion.
  • Active participation in requisitioning, receiving and storage of products and mise-en-place. Inquiring about unknown products/production.
  • Be pro-actively upgrading professional skills by questioning, inquiring and involvement in the operation.
  • Complete adherence to board of health regulations and food safety.
  • Ensure that all Galley departments are always in full compliance with all company, Public Health, and Transport Canada rules and regulations at all times.
  • Participate in pre-shift and post-shift line meetings.
  • Maintain compliance with the company grooming and uniform standards.
  • Assist as needed in all mandated inventories and orders.
  • Participates in all kitchen activities to the agreed standards and to the complete satisfaction of the passengers.
  • Accepts training and guidance on a continuous basis. Passes along best practices and techniques to fellow crew members.
  • Encouraged to give input for improvements in raw material, menus, cost savings and equipment.
  • Ensure that all plating and buffets are well presented.
  • Assures that all food requests are executed to the fullest satisfaction of the passenger in accordance with the Company's policies and in a timely fashion.
  • Prioritizes quality, production and completion of duties.
  • Be prepared to begin work at scheduled time.
  • Other duties as assigned by the manager or supervisor on duty.
Requirements & Qualifications:
  • O.S.S.D. or equivalent as recognized by the Ministry of Education.
  • Minimum two (2) years' kitchen experience required.
  • Food Handler's Certificate.
  • Hospitality or Culinary degree considered an asset.
  • Energetic and enthusiastic personality essential.
  • Will be closely supervised; must be able to take direction.
  • Must be able to effectively understand and convey written and verbal information to coworkers and guests.
  • Must possess a service orientation - actively looking for ways to help others.
  • Will work for extended periods without sitting.
  • The nature of the work may be strenuous, and the work environment may be warm.
  • Required to lift and move heavy items such as cases of provisions and large containers of prepared foods.
  • Will be required to be available for work on weekends, evenings, and all major holidays.
  • Ability to reach, bend, stoop, wipe, push, pull, move and/or lift. Ability to safely move up to 40lbs (18 kgs).
  • Required to wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire).
About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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