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Senior IT Business Applications Analyst
2 months ago
Summary: We are seeking a highly skilled Senior IT Business Applications Analyst to support and maintain assigned IT applications, working closely with business stakeholders, IT teams, and vendors to ensure effective implementation, maintenance, and enhancement of applications.
We are a leading law firm in Southwestern Ontario, with a team of over 240 lawyers and staff covering personal legal services, business law, personal injury law, and class actions law. Our culture and working style strive to make our clients' experiences comfortable, reassuring, and productive while delivering excellence in the services we provide.
Key Responsibilities:- Oversee the implementation, configuration, maintenance, and support of assigned IT applications, ensuring they meet the needs of the departments' processes and compliance requirements.
- Customize and configure IT applications to align with policies, workflows, and business requirements.
- Take ownership of assigned applications, including their overall performance, reliability, and alignment with business needs.
- Collaborate with IT teams to integrate IT applications with other systems and ensure seamless data exchange.
- Assist in the development, training, and deployment of IT applications.
- Support the complete lifecycle of applications, including requirements gathering, design, development, testing, deployment, and ongoing maintenance.
- Collaborate with business stakeholders to understand their requirements, translate them into technical specifications, and ensure that applications meet their needs.
- Coordinate with vendors for application support, including managing service level agreements, incident resolution, and contract negotiations.
- Perform analysis of existing systems and processes to identify improvement opportunities, recommend solutions, and drive continuous improvement efforts.
- Create and maintain comprehensive documentation for assigned applications, including user manuals, technical guides, and knowledge base articles.
- Coordinate and participate in the testing and quality assurance activities for application releases and updates, ensuring high-quality deliverables.
- Identify and mitigate risks associated with applications, ensuring data security, compliance, and disaster recovery measures are in place.
- 5-10+ years of related experience such as financial systems, ERPs.
- Bachelor's degree / Three-year Degree/diploma in Computer Science, Information Systems, or a related field.
- Relevant experience supporting Practice Management applications at Law firms is considered an asset.
- Proven experience in managing and supporting ready-made business applications throughout their lifecycle.
- Strong understanding of IT processes and methodologies, e.g SDLC, Agile, and ITIL.
- Proficiency in analyzing business requirements, translating them into technical specifications, and coordinating with development teams.
- Solid understanding of application architecture, databases, and integration concepts.
- Excellent problem-solving and analytical skills, with the ability to think strategically and drive effective solutions.
- Strong communication skills, both verbal and written, with the ability to interact with technical and non-technical stakeholders.
We are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and positive attitude will make you a top runner. Our comprehensive in-house training and ongoing support is of the highest level. We offer competitive compensation and benefits.
We are an equal opportunity employer and will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.
