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customer service manager

2 months ago

Hanover, Canada Walmart Canada Full time
Customer Service Manager Job Description

Develop your skills in the retail industry as a Customer Service Manager at Walmart Canada, ensuring exceptional customer service and loyalty.

Job Summary

This role coordinates front-end operations, maintains compliance with company programs and operational standards, and provides training to associates.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed.
  • Handle customer and associate concerns and provide guidance as required.
  • Monitor front-end associates, ensuring proper coverage and coordinating breaks.
  • Provide training on systems and company procedures, including scanning accuracy and productivity.
  • Oversee purchase, return, and exchange transactions, and assist with error corrections.
  • Ensure EAS systems are functioning to standard.
  • Prepare registers for opening and closing, and support cashiers with change and cash levels.
  • Oversee and promote company sponsor programs and initiatives.
Minimum Qualifications

Outlined below are the required minimum qualifications for this position.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position.

About Walmart Canada

Walmart Canada is a leading retailer committed to providing exceptional customer service and loyalty.

Join Our Team

As a Customer Service Manager at Walmart Canada, you will have the opportunity to develop your skills and contribute to a dynamic team.