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Customer and Technical Support Representative
4 weeks ago
We're currently looking for a Customer and Technical Support Representative for our client in Saint John.
As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Advantages- Saint John location
- Remote role
- 12month contract
- Gain experience in a corporate setting
- Monday to Friday
- Hours of operation: Between 8:00am and 10:00pm
- Start date: ASAP
Responsibilities
As a Customer and Technical Support Representative, you duties will be:
- Providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
- Solving Customer Hardware, Software and Networking problems at first contact using Company Systems
- Communicating proactively the benefits of diagnosing and resolving issues
- Resolving incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
- Contributing to knowledge systems to enhance solutions provided to customers
- Can Execute processes unique to Company Major Account Customers to ensure Service Level Agreements are met
- Providing feedback on Policies and Procedures to continuously improve Customer experience
- Maintaining product & software knowledge
- Providing great experiences and resolving technical issues by making good business decisions on each interaction
- Representing company to Customers & Partners in a Friendly, Professional and Ethical manner
- Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
- Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
- Friendly & Able to communicate effectively – listening, written & verbal
- Ability to deliver results independently and as a part of a team
- Critical thinking and decision making
- Ability to multitask effectively with attention to detail
- Prior 'support center' experience not required
- High level of achievement and self-motivation
Nice to have:
- Post-Secondary Education is an asset
- Technical support experience is an asset
If you are interested in the Customer and Technical Support Representative in Saint John, please apply online at Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.
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