Manager, Business Operations

2 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

  • Manage a team of individuals responsible to provide day to day operational support to the business including operational support on regulatory initiatives, reporting and key internal control/risk activities and HR related tasks and responsibilities.

What will you do?

  • Liaises closely with WM Operations partners to assist in escalation events between the business and operations as well as enhancement opportunities
  • Liaises with the Royal Trust Business Initiatives team to identify opportunities for general enhancements to applications
  • Responsible for the timely and efficient administration of Business Operations requests ensuring a superior client experience.
  • Efficiently manages key activities associated with the Business Operations team's mandate as per current policy and procedure requirements escalating where appropriate.
  • Oversight of Onboarding/Offboarding of employees within Royal Trust including employee system access requests, business continuity, office and desk allocation in branches
  • Oversight of hardware/infrastructure implementation as well as Corporate Real Estate initiatives such as Branch moves, ordering furniture for branch upgrades
  • Works with WM Infrastructure & Support to effectively administer enterprise initiatives within Royal Trust
  • Ensure accurate and timely reporting of key internal control and risk reporting activities.

What do you need to succeed?

Must-have

  • 4-7 years of business, finance, marketing, or related experience, preferably in Financial Services
  • Bachelor's Degree (or equivalent), preferably in finance, accounting, business or related field
  • Excellent interpersonal skills with ability to maintain relationships at various level within the organization.
  • High degree of PC literacy and fully proficient in all Microsoft Office applications (Word, Excel, PowerPoint, Project, Viso) or other project management tools (ie: Asana)
  • Knowledge of systems and applications used within Wealth Management Canada

Nice-to-have

  • Experience within WM Canada Operations
  • Proven experience managing people would be an asset.
  • General knowledge of estate and trust services, custody solutions, investments, financial planning counselling and taxation issues
  • Intermediate to advanced analytical skills/reporting capabilities

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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