Manager, Business Operations

7 days ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity
Manulife is looking for a Manager of Business Operations & Planning to join the Group Functions Data Office team.

The incumbent brings analytical thinking and a desire to learn & enable the delivery of how data technology is enabling the transformation at Manulife The position is well suited for someone who enjoys change, adapts quickly and able to navigate independently through sophisticated processes The position will be in the Toronto office.


Responsibilities

  • Ownership on Group Functions Data Office financials and portfolio management
  • Driving a comprehensive view of the Group Functions Data Book of Work while also collaborating with multiple segment data offices and various finance partners
  • Driving the internal governance processes, streamlining the process to intake new project requests and provide resource costing & estimation to facilitate case creation and funding requests
  • Support the Group Functions Data Strategy design, enablement, and adoption mandate in alignment with the Global Data Team and Strategy
  • Drive and support the Group Functions Data process enablement and communications with Clevel leadership, data partners and key partners (i.e., C-Level Leadership, CIOs, Segment Data Offices, Corporate Group Functions, Advanced Analytics, Compliance, Security, Marketing, Technology, Operations)
  • Liaise with corporate functions such as Finance and Procurement to ensure overall financial health of the Group Functions Data team
  • Liaise with cross functional and global teams on key critical initiatives driving transformation at Manulife
  • Develop and maintain dashboards using Microsoft PowerBI and SharePoint on an as required basis Assist with the development of key reports and PointofView's on strategic technology trends across the organization and beyond

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Demonstrated 5+ years' professional experience in technology and business operations management, financial management, process optimization, and data management (both traditional & modern data capabilities) including a University degree and or Master's degree in Business, Finance, Engineering, Computer Science or equivalent program)
  • Advanced project management (agile and waterfall), talent and training strategy and analytical skills for a variety of tasks or projects
  • High level of proficiency with MS PowerPoint, Excel (required) and PowerBI (preferred)
  • Proficient knowledge and experience in Big Data, Cloud, Analytics and Business Intelligence technologies to support design, build and implementation for advanced analytics and reporting
  • Experienced in working with nonlocal team members from other global regions
  • Remains current with emerging technologies, innovations and practices within the data and analytics industry
  • Experience integrating business and technology teams
  • Exceptional oral, written and interpersonal communication skills with the ability to simplify complex technical concepts into business & valuefocused language. A key requirement is to communicate clearly and consistently keeping partners wellinformed of progress and challenges
  • Excellent organizational and time management skills, strong business presence with ability to multitask and effectively deal with competing priorities. Ability to work with mínimal supervision while performing duties; has the ability and initiative to organize various functions necessary to accomplish Group Functions Data Business Management Office activities or goals and be a strong great teammate Must be willing to collaborate with teams in Asia in corresponding time zone

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance. Professional development and leadership opportunities.
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