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Housekeeping assistant manager

3 months ago

Montreal, Quebec, Canada Hilton Garden Inn Montréal Centre-Ville Full time

JOB
OVERVIEW

The Housekeeping Assistant Manager reports to
the Housekeeping Manager who oversees and manages the entire housekeeping team.
The Housekeeping Assistant Manager supports coworkers and the management team
to achieve the best customer experience and follows all procedures to maintain facility
standards. He ensures employees and guests satisfaction with the daily
maintenance and daily delivery of hotel rooms and public areas.

MAIN
RESPONSIBILITIES


•Participate in the planning of the
housekeeping department.


•Participate in the hiring of employees with
the human resources department.


•Is responsible for employee training and
planning.


•Carry out performance reviews, ensures
standards are applied and is responsible for managing the performance of all
housekeeping employees.


•Performs all supervision duties of the
housekeeping department such as:

Daily training on hygiene standards;

Daily inspections to ensure compliance with Hilton
Garden Inn standards (arrival, during stay, and continuous stay).


•Daily assesses stock and inventory levels.


•Performs quality control of washed laundry.


•Manages the laundry room and ensures quality
controls and hygiene standards.


•Monitors efforts for all KPI scores relating
to the service for his department.


•Establishes training and accountability
within the team to achieve high results.


•Responds quickly and effectively to any
emergency or hotel security situation.


•Resolves guest complaints relating to hotel
rooms and public areas, treating all guest interactions with the highest level
of hospitality, confidentiality and professionalism, responding to special
requests.


•Responds to all customer inquiries
accurately and in a timely manner. Interaction with customers will be in person
and over the phone or through other technologies.


•Uses the computer system to run a variety of
daily reports and ensure that customer preferences and specifications are met
and honored whenever possible.


•Ensures that teams receive a relevant and
timely briefing so that they have all the information they need to do their
shift.


•Participate in taking periodic inventories
of lingerie, uniforms and supplies. Recommend appropriate actions based on the
results.


•Ensures the proper functioning of the
laundry service.


•Ensures that equipment is properly
maintained.


•Manages operational expenses according to
budget and business needs, develops and ensures compliance with adequate
control systems.


•Ensures that orders are made as needed and
to avoid stockouts.


•Ensures the cleanliness of the hotel at all
times according to the highest hygienic standards.


•Adheres to payroll procedures: Ensures that
payroll is accurate and that the pay close is provided to accounting at each
end of the pay period.


•Behaves in accordance with RIMAP and Hilton
Garden Inn work rules and standards of conduct.


•Performs any other related task.

Benefits Offered:

  • Group Insurance*
  • Group Retirement Plan*
  • Indoor Parking
  • 30% Monthly Discount on OPUS Card
  • Full range of Hilton employee benefits (rooms starting from $35 US at Hilton hotels worldwide) for you, your family, and friends
  • 50% discount on food at our restaurant and participating Hilton restaurants
  • Dry Cleaning
  • Opportunities for rapid advancement within our company, which includes 4 hotels under the world's leading brands (Hilton, IHG & Marriott)

EDUCATION AND EXPERIENCE


• High school or post-secondary diploma and 10 years
of experience in housekeeping management or related professional field;

OR


• Diploma from a recognized college or university in
the field of hotel management and 5 years of experience in housekeeping
management;

AND


• Experience in hospitality
or related field desirable.


SKILLS AND ABILITIES


• Experience in lodging system
and main Microsoft office software.


• Clear managerial,
supervisory and leadership skills.


• Ability to manage a large
and diverse group of individuals.


•Ability to be an inspiring
leader able to develop his team through effective communication and advice.


• Ability to read and
understand a budget.


• Ability to anticipate,
take initiatives, identify risks and positively manage any conflicts.


• Ability to work on the
move, mostly standing, and lifting, pulling or pushing loads up to 25 kg.


• Ability to communicate
clearly and adapted to his audience.


• Attentive to detail and
possessing an innovative approach to operating standards.


• Professional presentation
and developed interpersonal skills.


• French and English spoken
and written.

Our organization is an employer
aware of professional fairness and is committed to recruiting a diverse
workforce and maintaining an inclusive culture. The use of the masculine is
only used for the purpose of simplifying the text. We do not discriminate on
the basis of gender, ethnicity, religion, sexual orientation, age, disability
or any other basis protected by provincial or federal laws.