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Service Desk Analyst

2 months ago

Dartmouth, Canada MOBIA Full time
Service Desk Analyst

Join our team as a Service Desk Analyst and be an integral part of a customer-focused team with a passion for technology and customer service.

MOBIA Technology Innovations is a Canadian-owned Business and Systems Integrator with a strong presence in the Canadian market. Our company serves our clients with five business units: Broadband and Wireless Services, Managed Services, Hybrid Infrastructure Solutions, Cybersecurity and Digital Transformation Services.

As a Service Desk Analyst, you will be responsible for:

  • Providing technical support to internal computer users via phone, email, or in person.
  • Troubleshooting end-user technical issues related to software applications, hardware assets, network elements, and telecommunications systems.
  • Creating User Guides and Documentation.
  • Reproducing, troubleshooting, and resolving technical queries from users and third-party vendors.
  • Providing business systems, network, and internet support to users in response to identified difficulties.
  • Participating in the redesign of applications and other software.

Requirements:

  • Post-Secondary Diploma or Degree in IT systems management, IT networking, or related field.
  • 1 to 3 years of IT experience in Tier 1 support.
  • Strong organizational skills, strong critical thinking skills, and attention to detail.
  • Excellent communication and relationship-building skills.
  • Intermediate to advanced knowledge of MS Office suite.
  • Administration experience with Microsoft Active Directory and Windows desktop management.
  • Administration experience in Microsoft Azure and Office 365 solutions.
  • Previous experience with VMware or virtualization is an asset.
  • Previous experience with Networking and or Security appliances is an asset.

MOBIA offers a comprehensive compensation and benefits package, as well as company-paid training, career development, and company events for fun and community contribution. We strive to build an amazing place to work and value diversity and inclusion.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Other details
  • Pay Type: Hourly