On-Site Seasonal Reservation Agent

4 weeks ago


Halifax, Nova Scotia, Canada Blue Ocean Full time

Before diving into this job opportunity, it's important to note that this is an in-office position based in Halifax. So, if you prefer working from home or dislike commuting daily, this role may not be the right fit for you.

If the idea of working in an office excites you, read on for a chance to gain travel and tourism experience as a reservations agent.
If you're studying hospitality or tourism, this could be the perfect summer gig for you. You'll assist individuals in arranging their travel plans using our client's network of Atlantic Canadian ferry services.
If you're the go-to person among your friends for trip planning, from crafting itineraries to organizing details in spreadsheets, and you find joy in executing plans flawlessly, then we're looking for someone like you. To excel in this role, you'll need to be naturally curious, adept at problem-solving, enjoy tackling logistical hurdles, and possess excellent attention to detail.If this sounds like you, continue reading. If not, explore other job opportunities.
Important Details:

This role is a full-time seasonal position that wraps up between late August and early September. There's potential for extension or consideration for a permanent year-round position based on your interest and suitability for the role.

We're kicking off multiple training classes on March 27, April 24, May 23, and June 1. Let us know your preferred start date when you apply.

- **Hourly rate**: $16.50- **In-office working arrangement** for the contract duration- Comprehensive **full-time training** will be provided on weekdays from 10:00 am to 6:00 pm Atlantic Time- Expect to work **evenings and weekends** on a rotating schedule averaging 40 hours per week within the operating hours of 7:00 am to 10:00 pm, seven days a week. Your weekly schedule will vary to cover these hours. If you're seeking a typical Monday-Friday, 9-5 job, this may not align with your expectations.- **NOC code**: 64409
Perks We Offer:
- Health, dental, and vision benefits after 30 days- Group RSP with matching contribution option- Life insurance coverage- Free employee and family assistance program (legal, financial, health support)- Modern office space featuring ample natural light, multiple break rooms, high-speed internet, and TVs
Responsibilities:
- Assist customers with ferry reservations, changes, and cancellations via phone in English- Establish positive connections with customers, representing our client and the Maritime provinces positively- Take ownership of each inquiry for efficient resolution- Adhere to risk, compliance processes, and client policies
Preferred Qualifications:
- Strong customer service skills, adept at quickly building rapport and managing expectations- Excellent communication abilities to assist customers effectively even in challenging situations- Proficiency in navigating multiple software platforms simultaneously- Strong work ethic, reliability, and a positive team-focused attitude- Background in tourism is advantageous- Passion for the Maritimes region is a plus

If you're genuinely enthusiastic about the Maritimes, this role will be a great fit for you.

Our organization is committed to fostering an inclusive work environment and promoting anti-racism. Our aim is to create a workplace where everyone feels a sense of belonging.

If this resonates with you, proceed with your application; if not, we recommend exploring other opportunities.
Job Details:
- Seasonal full-time position- Contract length: 2-6 months
Compensation:
- $16.50 per hour
Expected Hours:
- 40 hours per week
Benefits Include:
- Dental care- Employee assistance program- Extended health care- Life insurance- On-site parking- RRSP matching- Vision care
Language Requirement:
- Fluency in French is not mandatory
Schedule:
- 8-hour shifts
Application Questions:
- Can you commit to working at our Halifax office?- Are you seeking part-time or full-time employment?- Are you available to work full-time with rotating shifts between 7:00 am to 10:00 pm, including weekends?- Provide detailed availability information- Share your experiences traveling in the Maritime provinces- Do you have any education related to hospitality or tourism?
Work Location:
- In-person

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