Banking Advisor – On Campus

2 weeks ago

Hamilton, Ontario, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As a Royal Bank of Canada ambassador, you will add value in the moments that matter most to students and newcomers, collaborating with RBC colleagues and partners to help students and newcomers achieve their goals. This role will focus on partnership development through the local on-campus community, helping new students with their financial needs. This position will be flexible and critical in establishing advice to the student community through events with community partners. You will leverage your digital-first advice expertise and collaboration skills with external and internal ONE RBC partners to maximize interactions. Specifically, you will help clients and non-clients (primarily students) with their everyday banking, credit, investment needs, and needs beyond banking. Whether you're demonstrating how to use digital banking, assisting through the new client onboarding process, referring a more complex opportunity to a specialist, or providing advice to students beyond RBC, such as budgeting, living alone for the first time, or acclimatizing to Canadian culture. Your expertise will contribute to creating meaningful and memorable experiences that drive satisfaction and loyalty.

Work environment is primarily at your On Campus location but will also include virtual and other locations where your events may take place.

What will you do?

  • Build and grow partnerships with On Campus support services and student societies to enable our ability to reach as many students as possible.
  • You are a One RBC Advisor with a breadth and depth of expertise across everyday banking, investments, and credit, leveraging Advice Experiences with the ability to provide a robust digital-first experience on both personal and business needs.
  • Focus on student and newcomer education and demonstration, leveraging technology to deliver a memorable client experience, drive brand value, and retain relationships.
  • Inspire, orchestrate, and pioneer superior partner and client experiences.
  • Collaborate with One RBC Partners as well as partners beyond RBC to ensure students and newcomers receive customized, expert advice.
  • Travel in-market and on campus to meet with community partners and clients as required.

What do you need to succeed?

Must-have

  • Strong understanding of our Student banking, Professional student banking, and newcomer offers.
  • A warm, friendly, and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast-paced retail environment.
  • Above-average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly.
  • Superior emotional intelligence and situational awareness skills as well as problem-solving and people skills with the ability to build strong relationships and to proactively connect with clients.
  • Strong communication skills and a comfort level in public speaking during advice events.
  • Strong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment.
  • Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course).

Nice-to-have

  • Track record in building rapport and maintaining client relationships within the financial or service industry.
  • Able to speak/communicate financial advice in languages other than English an asset.
  • Fluent in Mandarin and Cantonese.

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address:

1280 MAIN ST W:HAMILTON

City:

HAMILTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

2024-10-11

Application Deadline:

2024-10-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.

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