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Event Registration Manager

2 months ago

Toronto, Ontario, Canada Wynford Full time
About Us

Wynford is a leading brand experience company that specializes in creative and event production, experiential events, and incentive travel. We partner with our clients to strengthen their cultures and drive results through transformational live and digital events and experiences.

Our Mission

We aim to deliver exceptional event experiences that exceed our clients' expectations. Our team of experts is dedicated to providing personalized service and attention to detail to ensure every event is a success.

Job Summary

We are seeking an experienced Engagement & Registration Manager to join our dynamic team. As a key member of our team, you will be responsible for managing client and participant communication, data, and registration processes. If you have a passion for delivering exceptional customer service and event management, we encourage you to apply.

Key Responsibilities
  • Be the subject matter expert in customer services and registration management, collaborating with project teams and consulting with clients on best practices and solutions.
  • Communicate important participant data/information/counts to project team and client during video/in-person meetings.
  • Manage participant communication over phone and email, including inbox and intake form management, producing and distributing 'Know before you go' Confirmations and Travel Packages, and supplier liaison with hotels for room blocks and extensions.
  • Review and test websites, including registration development, and cross-checking and quality control to verify all reports.
  • Provide onsite support when applicable for data management in real time, rooming/hotel contact/APP Push notifications.
  • Identify opportunities for upsell and work with the sales and events team on App solutions.
Requirements
  • A holder of post-secondary education in business, event management, or a related field.
  • Experienced in customer service or administrative roles, ideally within the travel, hotel, or event sectors.
  • Fluent in English, with proficiency in both written and verbal French considered a strong asset.
  • Technically savvy with experience in Google Suite, Microsoft Office, and Cvent.
  • A master of detail with a knack for juggling multiple tasks under pressure.
  • Ready and willing to travel for hands-on event management experience.
What We Offer
  • Total Compensation: Competitive salary with a comprehensive benefits package.
  • Hybrid Work Environment: Flexibility with a hybrid working structure to support work/life balance.
  • Dog-Friendly Office: Bring your furry friend to work for good vibes.
  • Time Off: Enjoy paid time off, including a winter holiday closure, birthday off, and additional personal time.
  • Professional Development: Access monthly training, industry memberships, and learning opportunities.
  • Wellness: Benefit from health & dental plans, fitness discounts, and an annual stipend for your wellness needs.
  • Bonuses & Incentives: Participate in a company-wide bonus structure and recognition programs like the DarWyn Awards.
  • Extra Perks: Enjoy discounts on activities, retail stores, team lunches, and fun off-site gatherings to keep the team spirit high.