2411 - Outreach Support Worker

3 weeks ago

Victoria, British Columbia, Canada Victoria Women's Transition House Full time
Salary: $29.17/hour

Job Title: Outreach Support Worker (Regular Part Time)

Details of the Position:

Preference will be given to the candidate with a degree in Social Work or other relevant degree, who has experience working with women who have experienced abuse in their intimate relationship, experience working in outreach services, and experience facilitating psychoeducational groups. Candidate's primary responsibility will be to support women as they transition out of residential services or as they are awaiting to access services within the agency. This position will facilitate psychoeducational groups to women on generalized topics relating to intimate partner violence.

Classification and Grid: Integrated – Family Support Worker/Transition House Worker, JJEP Wage Grid, Level 12

Hours:

15 hours/week; Tuesday 1:30pm - 6:30pm

Wednesday 11:30am - 4:30pm

Thursday 3:30pm – 8:30pm

Starting Pay Rate: $29.17 per hour

Benefits: As specified in the Collective Agreement

Start Date: June 17, 2024

Supervisor: Community Programs Manager

Additional Information:

This position supports an essential service working with direct client contact, requires union membership, satisfactory completion of a criminal records search, and Standard First Aid Certificate

Date Posted: May 28, 2024

Deadline for Submitting Applications: June 4, 2024

Send Application to:

Sumaya Shaban, Community Programs Manager

JOB DESCRIPTION

Job Title: Shelter Support Worker

Benchmark and Grid: Integrated – Family Support Worker/Transition House Worker, JJEP Wage Grid, Level 12

Job Summary: Provides referrals, support, guidance and problem solving to residents and crisis line callers. Assists and supports clients to identify and understand the issues of abuse in their intimate partner relationship. This position is responsible for the implementation and ongoing service delivery of residential programs.

Reports To: Program Manager

Key Duties And Responsibilities:

  1. Screens prospective residents for suitability prior to admission. Assesses needs and risks and orients new residents to services and supports available during their stay
  2. Provides emotional support and assesses clients' immediate needs. Assists clients to define and implement an action plan. Provides information to clients on resources available and recommend appropriate services
  3. Plans, prepares, and conducts short-term group or individual counselling sessions using techniques such as active listening, conflict resolution, and basic group counselling techniques. Evaluates effectiveness and client progress. Provides crisis intervention/management as required
  4. Participates in the development, modification, and evaluation of client service plans with the case management team. Participates in case management meetings on a regular basis to report clients' activities and progress
  5. Facilitates support group in shelter and in community and provides life-skills training in social and interpersonal skills
  6. Liaises with and/or advocates for the interest of the client with other community service providers such in areas related to legal or social assistance, medical care, housing, counselling, children's or emergency services
  7. Maintains current knowledge of issues and resources related to intimate partner abuse and violence. Provides liaison and advocacy to clients of other professionals, agencies and/or the community by providing education or serving on relevant community committees
  8. Maintains accurate client records, staff logs, statistics and other related records and provides correspondence and reports as required
  9. Works as part of a team and contributes to the overall management of the household. Documents and reports all safety, maintenance, supply and equipment issues
  10. Participates in back up schedule rotation as scheduled
  11. Orients and assigns duties to volunteers/practicum students
  12. Performs other related duties as required.

Qualifications

Education, Training and Experience:

  • Bachelor's degree in social work or a related field in human services
  • Minimum of one-year recent related work in similar environment required or an equivalent combination of education, training and experience is required. Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs.

Job Skills and Abilities:

  • Well-developed interpersonal, counselling, oral and written communication skills
  • Good organization, time, and general management skills
  • Knowledge of group process and facilitation techniques
  • Ability to work effectively with other program staff, therapists, social workers, and other related personnel.

Additional Information:

This position is required to work in an environment with clients experiencing crisis or interpersonal situations. Support is often related to long-term impacts of physical, financial, verbal, sexual and emotional abuse from intimate partner violence.

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