Director, Customer Quality
1 week ago
Director, Customer Quality
SCIEX, a leading company in mass spectrometry and capillary electrophoresis, is seeking a highly skilled professional to lead our global customer quality functions. As a key member of our Quality Assurance & Regulatory Affairs organization, you will be responsible for driving continuous improvement and ensuring the highest level of quality in our products and services.
About the Role:
- Lead the Global Customer Quality functions, including Customer Defect Tracking & Resolution and Complaints Teams, utilizing the Danaher Business System (DBS) and Danaher Reliability System processes.
- Manage the customer Quality Agreement processes, supporting commercial sales, including timely notifications of design changes.
- Direct, coordinate and execute field action processes, globally, including tracking and verification of effectiveness, collaborating with regional teams as needed.
- Leverage DBS and QARA Portfolio Management to drive standardization, simplification, and optimization in QARA and related business processes.
- Lead the Leadership Focus on Reliability program to support maturity of the five pillars and improve the customer experience.
- Actively participate in the development and execution of strategic initiatives, kaizen events, and operational leadership meetings to support the Quality Assurance & Regulatory Affairs team.
Requirements:
- Bachelor of Science degree in a relevant scientific discipline.
- 10+ years of experience in quality and compliance, with 5+ years of experience building and leading teams.
- Knowledge of ISO 9001, ISO 13485, and US FDA 21 CFR Part 820 Quality Systems regulations.
- Excellent analytical and problem-solving skills, with the ability to effectively communicate complex ideas and data to influence executive leadership.
- Exceptional time management and organizational skills.
- Experience with mass spectrometry, liquid chromatography, and capillary electrophoresis is preferred.
Travel and Physical Requirements:
- Ability to travel up to 15% to SCIEX and Danaher locations and customer sites.
Preferred Qualifications:
- Working knowledge of statistical analysis application for data modeling.
- Project management or program management experience is preferred.
SCIEX offers a comprehensive benefits package that adds value to our employees' lives. Our benefits contribute to a healthy work-life balance and provide opportunities for growth and development.
This role is eligible for bonus/incentive pay. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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