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Director, Integrated Protection Operations, Business Operations
2 months ago
Join the Provincial Health Services Authority (PHSA) as a Director, Integrated Protection Operations, and play a critical role in ensuring the safety and security of patients, staff, and visitors across our organization.
About the RoleThis is a key leadership position that requires a strong understanding of security operations, risk management, and emergency response. As a Director, Integrated Protection Operations, you will be responsible for developing and implementing strategies to protect our patients, staff, and visitors from harm, while also ensuring compliance with regulatory requirements and industry standards.
Key Responsibilities- Develop and implement short- and long-term strategic priorities for the protection operations program, aligning with the organization's mission, vision, and values.
- Provide direct leadership in the implementation of the protection program, including investigations, risk and threat assessments, metrics and data analysis, education and communication programs.
- Collaborate with other leaders across the organization to operationalize and optimize service delivery models and processes, ensuring protection services are integrated and focused on the needs of staff and patients.
- Ensure processes are in place for response and mitigation strategies to workplace violence, aggressive acts, criminal acts, emergency response needs, and emergency management/business continuity.
- Oversee the overall day-to-day security services of both contracted and in-house security services, reviewing and recommending changes to the scope and/or delivery of services.
- Administer related service contracts and ensure compliance with regulatory requirements and industry standards.
- Responsible for the annual operating and capital budgets across the portfolio, monitoring to ensure expenditures are within parameters.
- Directly manage and mentor the management team, empowering them to carry out the program's objectives.
- Ensure robust quality assurance processes are in place, continually adapting to meet the changing needs of the organization.
- Interpret and apply collective agreements for unionized staff, or terms and conditions for non-contract staff, representing the employer in labor relations matters.
- Ensure ongoing effective working relationships are maintained between in-contract personnel and contracted security services providers.
- Lead and shape the development of organizational policies relating to protection/security, collaborating with key partners.
- Engage across all levels of the organization to ensure the program adapts to changing needs, promoting the creation of a security-aware culture.
- Ensure processes are in place to effectively manage service and/or customer complaints, working to resolve issues in a timely manner.
- Take a lead role in monitoring and managing real and/or perceived security threats against the organization, developing and implementing operational security plans.
- Represent the organization with external agencies and organizations, acting as the primary spokesperson for media inquiries and representing the program/organization on high-level internal or external committees.
- A Master's degree in Criminal Justice, Business Administration, or a related discipline, with completion of an undergraduate degree in criminology or a related field.
- At least 10 years of recent related managerial experience in protection services in a large, complex, multi-site organization.
- Certified Health Care Protection Administrator (CHPA) or Certified Protection Professional or equivalent designation.
- Strong understanding of security coordination/operations and law enforcement issues in a healthcare setting.
- Knowledge of security systems technologies, security countermeasures evaluation and selection, and contract management practices.
- Strong interpersonal and negotiation skills, with the ability to present to a wide range of individuals and partners in a diverse community.
- Ability to build and maintain effective working relationships with agency management, contractor representatives, and senior management.
- Ability to implement, coordinate, and direct programs and activities, develop and deliver training exercises, education programs, and/or workshops to large audiences.
- Ability to exercise a high degree of judgment, maintain composure, and effectively act in emergency situations.
- Ability to apply basic budgeting and fiscal management principles, supervise, and operate related equipment, including related software applications.
The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province.
Our values reflect our commitment to excellence and include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, Serve with purpose.
PHSA is committed to equity in our hiring and employment practices, with a focus on creating a diverse workforce and establishing an inclusive and culturally safe environment.
