SMARTech Support Technician

4 weeks ago


Halifax, Nova Scotia, Canada Northwood Full time

Department: Information Technology (IT)

Reports to: Manger, Infomation Technology

Effective Date: ASAP

Hours of Work: 20 hours bi-weekly - Days

Qualifications:

  • Diploma from a recognized Information Tecnology program
  • Knowledge of IoT devices
  • Basic network knowledge (TCP/IP, DHCP, Wireless)
  • Experience with Amazon smart devices an asset
  • Experience with Cisco Meraki would be considered an asset

Responsibilities:

  • Provides support and expertise to system users and staff for the SMARTech program.
  • Manages and monitors internal assets to ensure accurate inventory records
  • Monitor IoT devices to ensure connectivity
  • Provides maintenance by maintaining hardware inventory database and upgrades for equipment.
  • Deploy new IoT devices and other related items to program participants as agreed upon in a team setting.
  • Assist in onboarding new clients
  • Assist in researching new technologies
  • Maintains upgrade schedule for software
  • Ensures customer satisfaction in every step of the problem resolution process.
  • Maintains detailed information about each customer service needs in an online database
  • Conducts extensive research if needed to solve a troubleshooting problem
  • Displays the ability to adapt to changing circumstances
  • Provides support when assistance is needed for conference telephone, education laptop, projector and other conference equipment set up
  • Performs other duties as required

Salary / Benefits: As per Northwood scale.

Applications: Internal applications must be submitted online through the Northwood Hub. A resume is required when applying for a position outside of your current department.



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