Team Lead

4 weeks ago

Montreal, Quebec, Canada Scotiabank Full time

Purpose

This team is focused on Preventative, Pre-Del, and Over Limit Portfolio, aiming to prevent roll rates, assist clients in staying on track, and avoid collections. They utilize strategic tactics and negotiation methods to proactively offer solutions to clients facing financial difficulties.

Accountabilities

  • Lead a team of 12 CRT Advisors
  • Develop a team of high-performing experts with strong problem-solving skills, fostering knowledge and confidence. The focus is on achieving first contact resolution and providing effective solutions for customers.
  • Engage in coaching activities to provide relevant feedback and guidance to advisors through live call observations, group coaching sessions, and skill-building exercises.
  • Conduct one-on-one coaching sessions with CRT Advisors to celebrate successes, overcome obstacles, and maintain focus on continuous improvement in knowledge, efficiency, and quality.
  • Effectively manage direct reports in accordance with performance management protocols, addressing performance, attendance, and conduct issues, and collaborating with HR and ER as needed.
  • Ensure operational and management routines are followed to support employee development and performance.
  • Deliver exceptional customer service, resolving matters with business partners, customers, or team members. This involves authorizing correspondence in compliance with Bank policies, understanding customer situations, and providing appropriate solutions based on a strong understanding of collection practices, policies, and procedures.
  • Provide human, straightforward, and knowledgeable service in daily interactions to build trust and confidence with customers and colleagues.
  • Handle collection activities on complex accounts when necessary, taking actions within specified limits to safeguard the Bank's interests and integrity.
  • Authorize activities within specified limits to protect the Bank's interests and achieve optimal recovery results.
  • Act as a subject matter expert on Customer Assistance Tools.

Education / Experience / Other information

  • University/College degree in Business, Accounting, Finance, or Business Management is preferred
  • Minimum of 1 year in a related role
  • Thorough understanding of the Bank's collection policies and procedures.
  • Strong knowledge of products and services offered by the Bank.
  • Good understanding of the Bank's lending policies.
  • Familiarity with CATs (Customer Assistance Tools)

The successful candidate must be able to communicate effectively in both English and French, as they will interact with English-speaking clientele.

Location(s): Canada : Quebec : Montreal || Canada : Ontario : Hamilton || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Anjou

  • IT Support Team Lead

    3 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Support Team Lead will be responsible for the proper functioning of the company's IT infrastructure as well as technical support for the 750 employees. MORE PRECISELYManage a team of 5 IT technicians and ensure professional development Direct the configuration and maintenance of computer, software, network, and...

  • IT Support Team Lead

    2 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Support Team Lead will be responsible for the proper functioning of the company's IT infrastructure as well as technical support for the 750 employees. MORE PRECISELYManage a team of 5 IT technicians and ensure professional development Direct the configuration and maintenance of computer, software, network, and...

  • Team Lead Programmer

    2 months ago

    Montreal, Quebec, Canada Amazon Full time

    DESCRIPTIONEn tant que Cheffe, Chef d'équipe de programmation - IA & Robots, vous mobilisez votre expérience et votre leadership pour constituer et encadrer une équipe chargée de concevoir et maintenir un jeu multijoueur en ligne de grande qualité. Grâce à votre expérience en développement et votre leadership inspirant, vous tracez la voie vers la...

  • Team Lead Programmer

    2 weeks ago

    Montreal, Quebec, Canada Amazon Full time

    DESCRIPTIONEn tant que Cheffe, Chef d'équipe de programmation - IA & Robots, vous mobilisez votre expérience et votre leadership pour constituer et encadrer une équipe chargée de concevoir et maintenir un jeu multijoueur en ligne de grande qualité. Grâce à votre expérience en développement et votre leadership inspirant, vous tracez la voie vers la...

  • Production Team Lead- Assembly

    2 weeks ago

    Montreal, Quebec, Canada DavidsTea Full time

    Love your jobAre you looking for an exciting new opportunity?DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative...

  • Production Team Lead- Assembly

    4 weeks ago

    Montreal, Quebec, Canada DavidsTea Full time

    Love your jobAre you looking for an exciting new opportunity?DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative...

  • Production Team Lead- Assembly

    2 months ago

    Montreal, Quebec, Canada DavidsTea Full time

    Love your jobAre you looking for an exciting new opportunity?DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative...

  • Production Team Lead- Assembly

    2 weeks ago

    Montreal, Quebec, Canada DavidsTea Full time

    Love your jobAre you looking for an exciting new opportunity?DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative...

  • Team Lead, Client Services

    3 weeks ago

    Montreal, Quebec, Canada Sephora Full time

    Job ID: 224644 Store Name/Number: QC-Anjou (0586) Address: 7999 Blvd Les-Galeries-d'Anjou, Montreal, QC H1M 1W9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora...

  • Team Lead, Client Services

    2 weeks ago

    Montreal, Quebec, Canada Sephora Full time

    Job ID: 224644 Store Name/Number: QC-Anjou (0586) Address: 7999 Blvd Les-Galeries-d'Anjou, Montreal, QC H1M 1W9, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You'll love working here... As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora...

  • Team Lead, Distribution Centre

    3 weeks ago

    Montreal, Quebec, Canada Dollarama Full time

    Job SummaryReporting to the Assembly Supervisor, the Team Leader will support the management team in planning and organizing the daily operations of the department, allocating resources and executing processes, as well as maintaining a safe and positive work environment while respecting the values and ethics of Dollarama.Key AccountabilitiesDo active...

  • Team Lead, Distribution Centre

    2 weeks ago

    Montreal, Quebec, Canada Dollarama Full time

    Job SummaryReporting to the Assembly Supervisor, the Team Leader will support the management team in planning and organizing the daily operations of the department, allocating resources and executing processes, as well as maintaining a safe and positive work environment while respecting the values and ethics of Dollarama.Key AccountabilitiesDo active...

  • Consumer care IT Team Lead

    2 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    The successful candidate will have excellent communication, time management skills and the desire to work in a fast-paced, ever-changing and hectic environment. Do you adore technology? Do you always stay calm under pressure and are determined to find answers at every turn? Are you looking for a stable, fun, and fulfilling job?If so, we're looking forward to...

  • Consumer care IT Team Lead

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    The successful candidate will have excellent communication, time management skills and the desire to work in a fast-paced, ever-changing and hectic environment. Do you adore technology? Do you always stay calm under pressure and are determined to find answers at every turn? Are you looking for a stable, fun, and fulfilling job?If so, we're looking forward to...

  • Lead Animator

    3 weeks ago

    Montreal, Quebec, Canada 2K Full time

    Cloud Chamber is looking for talented and articulated (see what we did there?) Lead Animator to manage and mentor our team of energetic animators. We need you to pilot the efforts of the animation team while maintaining the creative vision for the project. You are an expert in the fundamentals of traditional animation principles and how they are applied to...

  • Lead Animator

    2 weeks ago

    Montreal, Quebec, Canada 2K Full time

    Cloud Chamber is looking for talented and articulated (see what we did there?) Lead Animator to manage and mentor our team of energetic animators. We need you to pilot the efforts of the animation team while maintaining the creative vision for the project. You are an expert in the fundamentals of traditional animation principles and how they are applied to...

  • Lead Programmeur Jeux/lead Gameplay Programmer

    2 weeks ago

    Montreal, Quebec, Canada Budge Full time

    Lead Programmeur de jeux/Lead Gameplay Programmer Le Lead Programmeur de jeux aura la responsabilité du développement, de la programmation et de l'intégration du projet. Ce rapportant au Producteur de jeu, il sera amené à diriger et superviser les opérations de programmation et des objectifs des sprints. En plus des différentes compétences techniques...

  • Lead Programmeur Jeux/lead Gameplay Programmer

    3 weeks ago

    Montreal, Quebec, Canada Budge Full time

    Lead Programmeur de jeux/Lead Gameplay Programmer Le Lead Programmeur de jeux aura la responsabilité du développement, de la programmation et de l'intégration du projet. Ce rapportant au Producteur de jeu, il sera amené à diriger et superviser les opérations de programmation et des objectifs des sprints. En plus des différentes compétences techniques...

  • Engagement Lead

    3 weeks ago

    Montreal, Quebec, Canada Marsh Full time

    Marsh is looking for a dynamic consultant with a strong technical background to provide advisory to clients, and to drive a more strategic, comprehensive risk management discussion. The ideal candidate would be able to effectively link the technical skillset with a proactive, strategic vision to promote new, progressive solutions to our clients.Marsh Canada...

  • Lead Sound Designer

    2 weeks ago

    Montreal, Quebec, Canada 2K Full time

    Cloud Chamber is looking for a talented and collaborative Lead Sound Designer to manage a team to plan, organize, create, implement, and maintain sound design-related content. You will work closely with our Audio Director and multidisciplinary teams to deliver world class interactive sound design, help design audio systems, asset pipeline and tools, and...