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Consumer care IT Team Lead
4 months ago
The successful candidate will have excellent communication, time management skills and the desire to work in a fast-paced, ever-changing and hectic environment.
If so, we're looking forward to hearing from you.
Our vision of what the Consumer Care Team will become goes above and beyond the norm, but, at the end of the day, the foundation of who we are remains the same: we are here for our consumers because there is no us without them.
We do not want to reach a high standard we want to be the standard that others strive to meet ultimately, bringing forth a better tomorrow for us all and we want YOU to help us do it.
Advantages- Weekly insurance benefit of $10
- Affordable insurance starting from the first day of employment.
- Employees have access to a cafeteria within the office premises.
- The office provides a gym facility for employees to use.
- Employees have access to an onsite clinic.
- Enjoy a twoweek vacation with an additional 5 paid sick days.
Role Overview & Responsibilities
Possess exceptional interpersonal skills, and confidence engaging consumers across multiple channels (i.e. phone, chat, email, etc.), employing a friendly, empathetic and professional tone.
Communicate with consumers to diagnose, record and resolve technical issues.
Complete and maintain routine and ad-hoc reporting of consumer experiences, uncovering actionable insights and driving company decisions.
Provide training sessions to facilitate product support.
Access and maintain instruction manuals and knowledge bases; share experiences with team members.
Work together with other Technical Support Specialists to optimize processes and find solutions to more complex issues, escalating where needed and relaying the proposed solution to the consumer.
Adherence to standard operating procedures including, but not limited to, product vigilance reporting.Qualifications
Degree:
IT/Computer Science or at least 5 years in a tech support role.
Experience in connectivity & app support (operating system iOS and Android).
Excellent communication skills (English and French, written and spoken).
Excel skills for data analytics.
Willingness to explore and learn various service platforms and applications.
Strong interpersonal skills with the ability to interact with all levels.
Summary
Does this job interest you?
Do not hesitate to send me your resume at :
Mentioning that the position is:
Inside Sales
Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field.
Not only will they be able to help you in your job search, they'll also be able to advise you on how to find a job that matches your skills.
As occupational health and safety is one of our top priorities, you'll also have access to our completely free online training.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.
