Tenant Services Housing Coordinator

3 days ago

Guelph, Ontario, Canada The County of Wellington Full time

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.



We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County's values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.



The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Posting ID: 1330

Department: Social Services

Division: Housing Services

Position Type: Full Time Regular

Work Hours: Monday to Friday, 35 hours per week: regular schedule is 8:30 am - 4:00 pm onsite/in-person; flexibility of hours may be required.

Work Location: 138 Wyndham (Old Post Office), Guelph - The County of Wellington is an employer that believes in providing services onsite.

Vacancies: 1

Application Deadline: 07/09/2024

BASIC FUNCTION

This position reports directly to the Tenant Services Housing Manager and is responsible for providing property services administration and support for applicants and tenants of the Housing Services Division.

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Tenant Services Housing Manager, the Tenant Services Housing Coordinator has the following duties and responsibilities:

  • Ensure tenant accounts (i.e. rent and maintenance charges) are calculated and paid in a timely fashion.
  • Initiate legal documents for application to the Landlord and Tenant Board (LTB) and appear before the LTB on behalf of the County of Wellington from an eviction prevention framework offering resources and support to assist in housing stability.
  • When necessary, follow through with enforcement of LTB Order(s).
  • Oversee the eviction process, ensuring proper charges are processed and arrange for the proper removal of the former tenant's possessions.
  • Attend and represent the County in legal actions, such as small claims court and criminal court when subpoenaed or when necessary.
  • Represent the County at LTB hearings by preparing and presenting cases related to evictions and by defending the County's position in applications made by tenants.
  • Support tenants to address income concerns and implement resources before initiating the Eligibility Review process.
  • Supervise the preparation and completion of all leases, annual income reviews and mid-lease rental adjustments.
  • Verify and approve rent calculations, charges and adjustments, based on appropriate recommendations from income, household and other required changes/documentation.
  • Attend tenant association and or related committee meetings.
  • Liaise with Neighbourhood Groups and other relevant community committees as required.
  • Ensure fire drills and general meetings are scheduled on an annual basis with as required under appropriate legislative requirements.
  • Responsible for updating and maintaining fire safety and building plans with staff.
  • Participate in unit inspections.
  • Provide input in the preparation of annual project budgets for operating and capital items, and make recommendations to Management re: social and recreation programme for family tenants, and other funds available.
  • Plan and organize special initiatives, such as community project cleanups etc.

    MINIMUM QUALIFICATIONS
  • High school graduation, plus an additional programme of over one year in property management, business administration, accounting, social services or related field.
Over two years related experience in property management, business administration and human services.
Experience with accounting procedures and excellent mathematical skills.
Knowledge of the Housing Services Act and Regulations, Residential Tenancies Act and other related legislation.
Ability to adapt established methods or procedures, such as referring to and compliance with legislation and policies to resolve tenant matters.
Ability to solve problems and analyze situations with complexities.
A solid understanding of mental health and addictions as well as knowledge of barriers for a variety of tenants
Excellent customer service skills and the ability to work with a diverse client group in a professional manner.
Strong organizational skills with the ability to maintain accurate records.
Well-developed written and verbal communication skills.
Ability to maintain confidentiality.
Working knowledge of Microsoft Office and database software.
Knowledge of community agencies would be an asset.
A valid driver's licence (minimum G2 Class) and access to a reliable vehicle.

Pay Range: $77, $90, Union Compensation Grid)

Benefits: Long Term Disability, Life Coverage, Accidental Death and Dismemberment, Critical Illness, Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.

Pension: Ontario Municipal Employees Retirement System (OMERS); enrolment mandatory.

Medical Responsibility Time: Prorated and accrues at 0.5 days/month. Short Term Disability: 17 weeks coverage at 75% or 100% of pay, based on length of service.

Vacation: Accrues to start at three weeks/annum; increases based on length of service.

Union Dues: Payable to CUPE Local 973 at a rate of 1.964% of gross earnings.

Parking: Provided; taxable benefit provisions apply.

Mileage: If applicable, as per CRA allowances.

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.

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