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Program Assistant, Eating Disorders and Child
3 months ago
The salary range for this position is CAD $ $30.53 / hour
Job Summary
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
We have an exciting Casual opportunity for a Program Assistant, Eating Disorders to join our Mental Health & Substance Use Services team located in Surrey, BC.
Take the next step and apply so we can continue the conversation with you.
Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.
Curious to learn what it's like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.
Detailed OverviewProvides administrative support to the regional Fraser Health and Ministry of Child and Family Development Eating Disorders Program and Fraser Health Child & Youth Outpatient Psychiatry Clinic, performing duties such as coordinating workflow, managing appointments and meetings, drafting, typing and transcribing correspondence, generating reports, responding to a variety of internal and external inquiries, processing FOI and ROI information requests, developing and implementing new administrative office policies, procedures and standards, and performs general office functions. Liaises with a variety of internal and external individuals, departments, and organizations such as MCFD, Primary Care and BC Children's Hospital.
Responsibilities- Provides administrative and secretarial support to the Program Coordinator, Team Leader, Physicians, and the multidisciplinary team by ensuring work and service is timely and accurate in duties such as screening and prioritizing incoming materials, managing schedules, arranging meetings, taking minutes, and composing various correspondence.
- Performs word processing duties such as inputting client information, maintaining relevant registers, updating manuals, typing, drafting, transcribing, and proofreading medical, legal, and other reports, charts, tables, memos, confidential letters, presentation material, and newsletters from rough draft, general instruction, and/or recording devices, using software applications such as word processing, spreadsheets, graphics, and databases.
- Schedules and books individual appointments or group meetings. Resolves scheduling conflicts and issues. Sets up meeting room, prepares and distributes meeting agenda and materials, records, and prepares minutes, and tracks follow-up action items for meetings including Steering Committee or Quarterly Business Meetings.
- Processes and monitors expenditures by performing duties such as preparing purchase orders and/or requisitions for office supplies and equipment and forwarding for approval; verifies codes and calculations, tracks invoices, follows up on discrepancies, and contacts others for correction of errors. Investigates invoice anomalies and damaged shipments as required.
- Coordinates the workflow within the assigned area and provides input into the development and evaluation of new program policies, procedures, and standards. Identifies problems, develops alternate solutions, and implements changes.
- Gathers and compiles information including monitoring and maintaining waitlists, client information and statistics. Researches, organizes, and summarizes information for reports.
- Performs record management duties such as setting up and maintaining manual and electronic numeric, alphabetical, and subject filing systems and databases, indexing files and materials to be filed, and conducting file searches for requested information according to policies and procedures designed to protect confidentiality.
- Receives and logs Freedom of Information Requests and Consent for Release of Information Requests, forwards request to appropriate staff for processing, and compiles required information.
- Performs clerical duties including faxing, photocopying, operating a multi-line switchboard, distributing mail, sending, and receiving packages. Organizes and prepares group-based material, such as photocopying, ordering printed materials, and setting up technology as needed.
- Performs receptionist duties such as answering telephone and in-person inquiries, receiving clients, addressing issues from clients, staff, or physicians, and from external agencies and the public. Answers routine inquiries and provides information of a general nature, takes messages, screens telephone calls to determine urgency and refers appropriately to appropriate area or individual.
- Contacts designated authority or supervisor and informs of building maintenance and repair requirements and ensures department users are kept informed. Maintains building security by monitoring key distribution/access cards; ensures staff and outside agencies are aware of alarm system and security procedures.
- Liaises with computer technical support services to ensure timely servicing of computer equipment; provides informal training to department staff on the use of equipment and software and acts as a resource.
- Performs other related duties as assigned.
Education, Training, and Experience:
Grade 12 plus graduation from a recognized administrative or secretarial program plus three (3) years' recent related experience in a large complex business environment or health care environment or an equivalent combination of education, training, and experience.
Skills and Abilities:
- Ability to operate related equipment including computer-based software applications. Ability to utilize MS Office at an intermediate level.
- Demonstrated ability to use health records systems such as PARIS and CARIS.
- Comprehensive knowledge of relevant acts, regulations, programs, policies, and procedures.
- Ability to type 45 w.p.m.
- Ability to establish and maintain rapport with clients.
- Ability to communicate effectively verbally and in business writing.
- Demonstrated ability to plan, organise and prioritise work.
- Ability to take initiative, analyze and resolve problems.
- Ability to work independently and in cooperation with others.
- Ability to manage multiple and rapidly changing priorities in a complex fast paced environment.
- Physical ability to perform the duties of the position.
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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