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Sr. Manager, Strategy

2 months ago

Toronto, Ontario, Canada eBay Full time

Senior Manager of Strategy and Operations

Join our Global Buyer Loyalty and Engagement team at eBay, where we're revolutionizing the way the world shops and sells. As a Senior Manager of Strategy and Operations, you'll play a critical role in creating customer-centric strategies that drive business growth and enhance buyer loyalty.

About the Role:

  • Develop and execute strategic initiatives that support buyer engagement offers, including global incentive strategy and insights.
  • Lead the optimization of global incentive investment across all incentive vehicles, championing best practices and standardized measurement.
  • Analyze program performance, customer behavior, and market trends to recommend and implement improvements.
  • Develop and manage product and analytics roadmap to enhance the customer experience and contribute to long-term loyalty and engagement.
  • Drive growth and profitability of the services business by analyzing customer demand and preferences for services.
  • Collaborate with cross-functional and cross-market teams to ensure aligned execution against business goals.
  • Lead, manage, and mentor a team to ensure commitment, productivity, and engagement.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Marketing, or a related field.
  • 7+ years of experience in incentives, customer loyalty, business planning, and program management, with a track record of developing and driving success at global scale.
  • Strong analytical skills with the ability to leverage data-driven insights for decision-making.
  • Strong understanding of business/marketplace and customer economics, pricing, and profitability.
  • Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and cultures.
  • Demonstrated ability to manage sophisticated projects, set priorities, meet deadlines, and achieve business objectives.
  • Experience managing external partners and vendors.
  • Proven ability to lead, inspire, and develop hard-working teams in a fast-paced, dynamic environment.
  • Online commerce experience in a marketplace preferred.

eBay is an equal opportunity employer. We're committed to creating a diverse and inclusive workplace where everyone can thrive. If you're passionate about customer-centric strategies and have a track record of driving success, we'd love to hear from you.