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Customer Experience Associate

2 months ago

Port Alberni, British Columbia, Canada Scotiabank Full time

Join a purpose-driven team at Scotiabank, a leading bank in the Americas, where we put our customers first and help them achieve their financial goals.

About the Customer Experience Associate Role

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey. You will be an essential member of the Canadian Banking Branch network, responsible for:

  • Discovering customers' needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Sharing your knowledge and introducing clients to our mobile banking applications
Key Responsibilities
  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment
  • Demonstrate an eagerness to learn and determination to succeed
Requirements
  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options
What's in it for you?
  • The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.