Supervisor Meter Data Management

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

Why join us?

You've got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn't happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You'll thrive in a collaborative, team-based environment that values your unique skills and experiences - and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province's power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province's electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario's electricity needs - now and into the future.

The opportunity

Leading a team within Meter Data Management, this role is responsible for ensuring the efficient, timely and accurate production of metering data for settlement of the electricity market under the IESO market rules and established service level agreements. The position is responsible for providing direction over daily work activities to personnel involved in the interpretation, administration, or application of settlement and meter data management services to customers. Responsibilities include:

• Leading the preparation of metering data for settlement through a validation, estimation and editing process in accordance with IESO Market Rules, standards and procedures;
• Reviewing the effectiveness of existing meter data management and settlement processes, systems & procedures and leading the development and implementation of effectiveness and efficiency improvements;
• Producing business process and system documentation for meter data management and settlement activities;
• Responding to settlement issues, notices of disagreements and notices of disputes as they relate to meter data management; and
• An expert resource, liaising with internal and external stakeholders for resolution of meter data management and settlement issues.

What you'll do

• Responsible for the work associated with assigned staff through planning, organizing, assigning, managing detailed tasks, providing advice direction and training and ensuring quality, accuracy and timeliness. Refer personnel issues which have a significant impact to the Senior Manager.
• Proved technical leadership to personnel involved in and/or participating in the interpretation, administration, or application of meter data management services to customers. Maintain an expert knowledge of meter data management activities including meter data collection systems, validation, estimating and editing processes used in settling the IESO administered market and provide guidance to stakeholders on matters related to the meter data management function.
• Ensuring that effective work methods and mechanisms to prevent and detect errors are developed and implemented, resolving routine staff concerns and escalating more contentious issues with accompanying recommendations for resolution to the Senior Manager.
• Review the effectiveness of existing meter data management processes and lead the development and implementation of effectiveness and efficiency improvements, including the development of appropriate processes and procedures to perform settlements and meter data management activities.
• Participate in various phases of meter data management queries and ensure the resolution of customer inquiries or complaints, including support for resolution of settlement issues, notices of disagreements and notices of disputes as they relate to meter data management.
• Manage relationships with assigned team members, colleagues, and other stakeholders to ensure services and results are delivered on time, issues are resolved and information is shared.
• Represent the IESO on both internal and external committees as required.
• Lead or participate in projects as required.
• Perform other duties as required.

What you need to succeed

Education:

• Requires knowledge of electrical theory, power systems analysis, business process development, business risk and control assessment, mathematics and computer sciences to carry out technical and analytical studies related to meter data management and associated activities.
• Requires excellent written and oral communication skills in order to prepare and present reports, to develop documentation and to communicate effectively with all contacts involved in accomplishing work objectives.
• This knowledge is considered to be normally acquired either through the successful completion of 4 years university education, or by having the equivalent.

Experience:

• The role would require the following:
  • Significant exposure to the wholesale electricity market including metering and meter data management, settlement system practices, procedures, and relevant market rules.
  • Considerable exposure to system and market operation practices and procedures, including legislation, resource utilization, and system control techniques.
  • Experience in analytical studies and the application of computer techniques to provide data and analyzed information pertaining to settlements and meter data.
  • Computer experience including exposure to database software, desktop software applications, various PC-based query and calculation tools and computer system interfaces.
  • Experience in researching the practices and procedures of other jurisdictions, utilizing theoretical assumptions and considering the merits of various alternatives.
  • Experience in supervising, training and providing advice to individuals, including excellent customer service skills.
• A period of 8 years, up to and including 10 years is considered necessary to gain the above mentioned experience.

What's in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
• Leaders who support your growth and success through regular feedback and coaching
• The opportunity to work with some of the brightest minds in the industry
  

Deadline: June 11, 2024 at 11:59PM

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member's unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario . When working in the office, you will be located at our Mississauga, ON location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities - and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario's businesses and communities, and how we're innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

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