Senior Program Delivery Manager

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Senior Program Delivery Manager to join our team at the Royal Bank of Canada. As a key member of our organization, you will be responsible for delivering multiple projects across our Finance IT Data Delivery platform.

Job Description

The Senior Program Delivery Manager will lead and manage a team of Project/Program managers, executing planning, delivery, and implementation of programs, projects, and deliverables in an Agile, Waterfall, Hybrid, and iterative environment. You will report to the Director and support the business and IT senior leadership team by managing critical sub-programs. Designs, implements, and maintains organizational programs in support of corporate strategy.

Key Responsibilities
  • Own, lead, and manage project/program delivery function for Finance IT Data delivery services group.
  • Deliver initiatives using appropriate methods, including Agile and Iterative Waterfall.
  • Ensure business goals and objectives are accomplished within approved time frames, scope, and budget.
  • Champion strong program governance and execution assurance processes, integrating project plans at a program level, refining as required, and managing outcomes in line with the business objectives.
  • Communicate cross-functionally, ensuring transparency of progress and outcomes. Report team progress and accomplishment up and across. Facilitate status updates (including project financials and running concurrent Agile/IWF projects in a fast-paced work environment), product demos, and retrospectives.
  • Remove impediments to deliver outcomes and results through proactive management of external dependencies, critical thinking/problem solving, and development of new solutions or approaches to ongoing challenges.
  • Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues. Facilitate and engage in analytical and technical conversations across platforms and multiple levels of influence.
  • Develop and manage the detailed schedule, identify early warning indicators, provide direction for early resolution of risks, issues, and clear escalation path for program committees.
  • Oversee financials and staffing levels to efficiently meet project delivery requirements and tracks value for effective decision-making.
  • Collaborate with internal and external partners (e.g., Vendors, RBC IT teams, Product).
  • Build/present reporting for management-level presentations.
  • Ensure the completion of risk assessments and the identification & execution of contingency plans.
  • Coach the scrum team to apply appropriate processes to create successful products.
  • Establish strong working relationships across technical/business units and platforms to build influence and impact with key business partners.
  • Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.
Requirements
  • Minimum of 7-10 years of Agile Project Management and/or Senior-level Scrum Master experience, which includes both waterfall and agile project on large transactional data processing environment.
  • PMP Designation with Certified Scrum Master/Coach with advance proficiency in JIRA, Confluence, SharePoint, and other Project Management tools and methodologies.
  • Advanced knowledge of Agile Project Management workflows (milestones, critical paths, product & sprint backlogs, work back schedules, release burndown).
  • Proven ability to manage projects with third-party vendors and significant technology components.
  • Advanced knowledge of the change management and risk management, working knowledge of Software development lifecycle (SDLC) and Agile delivery methodologies/day-2-day ceremonies; Agile experience fostering team improvements through standard Agile processes and ceremonies.
  • Proven ability to manage high-visible projects with third-party vendors and significant technology components, along with having a strong executive presence and advanced communication, presentation, and facilitation skills.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Opportunities to do challenging work.

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