Spa Receptionist

2 weeks ago

Montreal, Quebec, Canada Spa Humaniti Montréal Full time

The Spa Humaniti is located on the 9th
floor of the Hotel Humaniti Montreal, very first Autograph Collection by
Marriott hotel to establish itself in Quebec. Open since June 2021, the Spa
Humaniti is situated at the heart of the hotel, providing four treatment rooms
and four beauty stations. The Spa is a space dedicated to the importance of
taking the time to indulge oneself. Treating oneself to a well-deserved beauty
break and experiencing it in a mystical atmosphere infused with Montreal's life
and local products is the habit to adopt to live in harmony with the rhythm of
the metropolis. The Spa Humaniti offers an urban atmosphere that is both chic
and relaxed, providing a complete range of services such as manicures,
pedicures, facials, waxing, and massages.

Join the Humaniti community

Here are the benefits and privileges
offered to you by the Spa Humaniti:

·
Thrive within a positive, friendly, and dynamic team
in a beautiful environment.

·
The opportunity to take on new challenges and advance
your career across North America.

·
Various employee recognition programs.

·
Various training programs.

·
Discounts within our hotel chain.

Description

We are looking for a receptionist to join
our Spa team. Reporting to the Spa Director, the incumbent will be responsible for
greeting, checking in and assisting guests in an efficient and courteous manner
in all functions, while projecting high standards of professional service and
hospitality at all times.

Our esthetician's mission is to offer impeccable
service to our guests, reflecting our DNA: evolved, captivating, and connected.
At the Humaniti Hotel Montreal, we are looking for people who prioritize the
human touch and will deliver an experience in line with our wellness concept to
our customers.

Roles and Responsibilities

·
Answer phone calls using the right message.

·
Maintain a clear and friendly tone of voice.

·
Be knowledgeable at all times about available spa
services and treatments and actively promote the most cost-effective ones.

·
Make every effort to meet guest requirements; if
necessary, offer alternatives according to standard procedures.

·
Review all treatments for the following day and call
guests on the contact number in the reservation system to confirm details as
required.

·
Greet guests on arrival and confirm treatment,
schedule, costs and payment, as well as all booking notes at check-in.

·
Escort guest to checkroom or introduce guest to a
colleague who can escort them on a tour of the facility or to the checkroom.

·
Be alert to upselling opportunities.

·
Charge, correct or adjust guest account charges as
necessary.

·
Know and apply all hotel billing and transaction
procedures.

·
Provide a level of personalized service that exceeds
guest expectations, while demonstrating proactivity and attentiveness.

·
Act with professionalism and courtesy towards guests
at all times and practice discretion and confidentiality in all guest-related
interactions and information.

·
Adopt an approach to guest concerns while following
the recovery plan.

·
Excellent customer service and guest interaction
skills.

·
Front desk experience in a high-end environment
preferred.

·
Ability to multi-task and meet deadlines.

·
Ability to work a flexible schedule (evenings,
holidays and weekends).

·
Proactivity, reliability, punctuality, and
professionalism.

·
Bilingual (French and English).

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