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Head Cashier

2 months ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Supervise cashiers and retail sales staff at VanDusen Botanical Garden's Gift Shop and Admissions Desk, overseeing scheduling, operations, and cash handling.

Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

This is a supervisory role responsible for cashiering and retail sales work performed at both the Gift Shop and the Admissions Desk at VanDusen Botanical Garden. The work involves supervising, scheduling and training of about 20 employees, assisting in hiring/recruitment and performing time entry for payroll. This position is also responsible for purchasing merchandise and stocking the Gift Shop. An employee of this class exercises considerable independence in the day to day supervision of both the Gift Shop and the Admissions Desk.

The position reports to the Supervisor of Revenue & Visitor Services at VanDusen Botanical Garden. All cashiers and gift shop staff report to the Head Cashier / Gift Shop. This position works closely with the Special Events Coordinators, Facility Booking Clerks, the Marketing Coordinator and the Vancouver Botanical Gardens Association staff.

Key Responsibilities:

  • Oversee scheduling, staffing, operations, and cash handling for daily operations at the Admissions Desk and for front of house at some special events.
  • Process purchase orders and invoices, receive merchandise, resolve discrepancies in incomplete shipments with suppliers, calculate selling prices based on standard mark-up, maintain accurate records of saleable merchandise and take periodic inventory counts.
  • Review, record, tally, and balance fiscal remittances.
  • Order and stock supplies required at the Admissions Desk.
  • Order and maintain responsibility over registers, Moneris devices, and large cash floats for special events.
  • Invoice and provide entry for groups such as tour companies, event groups, or large organizations as well as work with the Vancouver Botanical Gardens Association to assist with memberships and needs.
  • Act as the main point of contact for ActiveNet staff by programming point of sale buttons and layouts, and requesting new user accounts.
  • Tend to issues and discrepancies and cash security requirements by updating safe access codes pertaining to the cash operations manual.
  • Provide information to patrons and the general public.
  • Other duties/responsibilities as assigned.

Qualifications:

  • Completion of Grade Twelve supplemented by considerable retail and cashiering experience, including some supervisory responsibility, or an equivalent combination of education, training and experience.
  • Considerable knowledge and understanding of customer service skills.
  • Considerable knowledge of cashiering methods and practices.
  • Considerable knowledge of shop buying, shipping, invoicing, and inventory control procedures.
  • Working knowledge of standard office methods and procedures concerning the receiving and recording of remittances.
  • Working knowledge of prices and sources of acceptable shop merchandise.
  • Ability to establish and maintain effective working relationships with other staff and suppliers.
  • Ability to supervise and train employees.
  • Ability to deal courteously with the public.
  • Working knowledge of the programs, objectives and layout of the facility.
  • Ability to determine appropriate items to purchase in the correct quantities.
  • Ability to display and sell merchandise effectively.
  • Ability to operate cash registers and adding machines.
  • Ability to receive cash and make change accurately and promptly.
  • Ability to maintain accurate clerical records.

Business Unit/Department: Board of Parks & Recreation

Affiliation: CUPE 15 Parks

Employment Type: Temporary Full Time