Member Service Centre Representative

7 days ago

St Catharines, Ontario, Canada FirstOntario Credit Union Full time

**Job Summary:** Provide exceptional customer service and sales support to members over the phone, utilizing strong communication and problem-solving skills to meet their needs.

FirstOntario offers a dynamic work environment with opportunities for growth and development.

  • Competitive compensation packages
  • Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
  • Enhanced mental health benefits through SunLife and TELUS Health
  • Exclusive banking benefits
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Hybrid work environment
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program

**Job Responsibilities:**

  • Provide prompt, efficient and courteous transactional sales and service to members over the phone
  • Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate
  • Professionally and efficiently perform sales, service, and operational accountabilities

**Requirements:**

  • Grade 12 or equivalent
  • 3 years office, credit union / bank cash experience

FirstOntario values diversity and inclusion in the workplace. We encourage candidates from diverse backgrounds to apply.

We are committed to creating an inclusive work environment that supports accessibility.

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