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Patient Care Assistant

2 months ago


Niagara Falls, Ontario, Canada Home and Community Care Support Services Full time
Summary: Patient Care Assistant role supporting daily activities, providing administrative support, and interacting with patients and families in a busy healthcare environment.

We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team. As a valued member, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Key Responsibilities:
  • Provide administrative support services to Care Coordinators
  • Process new referrals, and orders for services, supplies and equipment
  • Process and assist in managing confidential patient records
  • Enter, update and maintain a high volume of patient data in the electronic database
  • Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
  • Provide back-up support to other positions, as required
Requirements:
  • A Grade 12 diploma (minimum)
  • 2 or more years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work independently with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
  • Ability to provide a criminal background check
Preferred Qualifications:
  • A college diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology, and office administrative procedures/concepts
  • Knowledge of services provided by Ontario Health atHome
  • Ability to speak French or another second language
Availability Requirements:

Relief Employees must be available from 8:30am until 9:00pm on the days making up their minimum availability. Once their minimum availability has been provided, Relief Employees may specify their availability on additional days as "days" or "evenings".

  1. Relief staff must be available to work 5 out of 7 shifts (8:30am – 9:00pm), including one Monday or Friday per week.
  2. Inclusive of the above, weekend availability will be assigned on a four week rotation (1 weekend every four weeks).
  3. Relief staff may provide up to 4 weeks of unavailability per year (limited to 2 weeks during "peak periods" as defined below).
  4. Relief staff must be available for at least six (6) paid holidays in each fiscal pay year including Christmas Day or New Years' Day.
  5. Relief staff must be available to be contacted by text message until 9:00 a.m. on any day for which they have submitted availability in order that they can be assigned to work on that day.
  6. For the purposes of confirming their availability, the Employer will provide Relief staff with Availability Templates which each Relief staff must complete and submit to the relevant by the 1st day of the month for the following month.
What We Offer:
  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan
About Us:

We are Ontario Health atHome, a healthcare organization committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, family physicians, hospitals, long term care and retirement homes, service providers and Ontario Health Teams to achieve our mission.

Why Join Us:

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment:

We are committed to a culture of equity, inclusion, diversity and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.