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Assistant Manager

2 months ago

Toronto, Ontario, Canada Tapestry Full time
Job Title: Store Manager Company: Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach.

Job Summary:

The Store Manager is responsible for leading the sales team to achieve sales goals and delivering exceptional customer service. This role requires a strong business acumen, excellent communication skills, and the ability to motivate and develop a high-performing team.

Key Responsibilities:
  • Sales and Service:
    • Understand organizational objectives and make decisions in partnership with the Store Manager and Associate Manager(s) that align with Company priorities and values.
    • Endorse, model, and develop team to deliver Coach's Selling and Service expectations.
    • Enforce sales strategies, initiatives, and growth across all categories.
    • Work with Store Manager and/or Associate Manager to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
    • Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
    • Sales/productivity goals: communicate goals for the team in partnership with the Store Manager and/or Associate Manager(s), track store's performance at all times, and achieve sales through team.
    • Productivity Management: hold sales team accountable for personal productivity.
    • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
    • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers.
    • Develop a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implement and monitor strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s).
    • Understand changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
    • Build credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
    • Create positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.
    • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
    • Coach team on how to incorporate trends into their selling experience with customers.
    • Influence customer's purchase decisions by balancing patience and assertiveness.
    • Sensitive to customer and team's needs and tailor approach by reading cues.
    • Resolve customer problems and meet customer needs in a timely manner through solution-oriented and forward-thinking and partners with the Store Manager and/or District Manager when appropriate.
    • Encourage team to build long-term relationships with customers to drive business.
    • Develop both self and individual product knowledge skills and remain aware of current collections.
    • Work with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times.
    • Understand the positive sales impact staffing has on the business; recruits accordingly.
    • Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilizing Company tools.
    • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
  • Workplace and Environment:
    • Create enthusiasm and positivity for a shared vision and mission.
    • Lead by example.
    • Demonstrate confidence when leading the team and managing the store.
    • Takes initiative; has a high level of ownership and accountability for results of self and others.
    • Approach challenges in direct and timely manner and partners with the Store Manager and/or Associate Manager(s).
    • Build trusting relationships with peers and team.
    • Act as advocate for the team and Brand.
    • Is adaptable and flexible to change.
    • Switch gears based on the needs of the business both seamlessly and proactively.
    • Welcome feedback and adapt behaviors as appropriate.
    • Maintain a calm and professional demeanor at all times.
    • Foster an environment of teamwork and collaboration.
    • Create short and long-term strategies to achieve personal metrics and performance.
    • Use available resources to make informed decisions and take appropriate partners when necessary.
    • Utilize Company tools to keep self-informed.
    • Delegate and empower others.
    • Recognize and value individual performance and communicate appropriately.
    • Evaluate performance of all associates and provide consistent and timely feedback; create and modify action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager.
    • Resolve performance problems using appropriate communication, coaching, and counseling techniques.
    • Work with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates.
    • Recruits, interviews, on boards, and works closely with the Store Manager on strategies to retain top talent.
  • Operations:
    • Manage daily operational tasks according to Coach standards, including selling and service expectations, operations, payroll, human resources, and loss prevention.
    • Demonstrate strong business acumen.
    • Interact and communicate with supervisor(s) on a regular basis to keep them informed.
    • Maintain interior and exterior upkeep of the building with partnership from the corporate office.
    • Understand and use all retail systems and reporting tools.
    • Adhere to all retail policies and procedures, including POS and Operations procedures.
    • Leverage Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Requirements:
  • At least 1 year of previous management experience in a luxury retail service environment preferable.
  • Possess current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook).
  • Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.).
Physical Requirements:
  • Ability to communicate effectively with customers and team.
  • Mobility to maneuver the sales floor and stock room to provide and support customer service.
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties.
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
Schedule:
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).