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User experience

2 months ago

Montreal, Quebec, Canada Intact Full time

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We'll support your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

Our growing team is looking for a UX-UI Designer

As a UX Designer, you will bring your design skills and human-centered approach to our products and services. You're already comfortable in UX design and working with a design system? Your quest is to demystify complex problems to conceive and help bring to life delightful digital experiences for employee and broker journeys?

As a member of our Enterprise UX team, you will participate to the full co-creative design process: working with stakeholders from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights and recommendations in collaboration with the UX analyst, and deliver second-to-none employee solutions. You will identify potential solution, share amongts projects stakeholders to get their buy-in and create proper Figma or Power Point documentation to ensure smooth handover to development to elevate and transform our products and experiences.

What you'll do:

  • Develop UX artifacts such as wireframes, sketches, components, service blueprints and customer journeys to create a shared understanding of the experience across all lines of business.
  • Client and stakeholder interviews, focus groups, usability tests, diary studies.
  • Collaborate with UX analyst to translate research insights into actionable design solution.
  • Collaborate to the design and facilitation of a range of co-creation workshops to engage stakeholders and customers in designing customer-centric processes and systems.
  • Develop reports to communicate ideas, from peers to executives.
  • Develop working prototypes in collaboration with UX analyst to test and validate solutions for refinement.
  • Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing and refinement based on learnings.
  • Advocate for customer-centricity throughout the organization.

Qualifications

Everyone has a unique career journey and experience comes in many forms - this is considered a strength on our team. If you're unsure you meet all of the criteria but still feel this might be the right fit, please apply We'd love to meet you rather than you self-selecting out of the process.

What you need:

  • At least 4 years of working experience as a UX designer, UI designer or System Designer in a large organization or complex environement (SAAS, internal tools, etc.).
  • A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
  • Experience working with a Design System & Figma.
  • Ability to handle multiple projects.
  • Proactive, curious and comfortable working within a self-directed culture and navigating ambiguity.
  • A patient listener, effective communicator, engaging presenter and compelling storyteller.
  • Portfolio that showcase your design process & how you communicate design solutions.
  • Work expertise in usability, user-centered design and design thinking practices.
  • Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.
  • No Canadian work experience required however must be eligible to work in Canada.
  • Strong visualization skills to communicate design ideas. (An asset)
  • Expertise in accessibility, user-centered design and design thinking practices. (An asset)
  • Experience with reporting tools (Analytics, Power BI, etc.). (An asset)

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.