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Customer Service Representative

2 months ago


Richmond, British Columbia, Canada City of Richmond Full time
Job Summary

The City of Richmond is seeking a highly skilled Recreation Facility Coordinator to join our Parks, Recreation and Culture division. As a key member of our team, you will play a pivotal role in advancing our customer service goals and providing outstanding support to our diverse community.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, ensuring a positive experience for all interactions.
  • Offer accurate information, advice, and referrals regarding parks, recreation, sport, arts, culture, and heritage program opportunities.
  • Participate in planning, organizing, delivering, promoting, and evaluating activities and services within a recreational facility and/or Registration Call Centre.
  • Plan, schedule, assign, mentor, and provide direction and guidance to staff, ensuring effective team management.
  • Lead and/or support the functional aspects of the Recreation and Facility Booking System, including testing, training, and resolution of technical issues.
  • Collaborate with and support a supervisor in administrative tasks, prioritizing office work and ensuring efficient operations.
  • Perform a variety of clerical, typing/word processing, timekeeping, receptionist, and cashiering activities, maintaining accuracy and attention to detail.
  • Perform other duties as required, contributing to the overall success of the team.
Requirements
  • Ability to effectively communicate with the public, providing information and assistance in a courteous and professional manner.
  • Ability to provide exceptional customer service, using tact and diplomacy to resolve issues.
  • Ability to perform cashiering duties accurately and efficiently.
  • Ability to provide direction and guidance to others, assigning tasks and allocating work effectively.
  • Ability to prioritize competing demands, work well under pressure, and manage stressful situations with professionalism.
  • Ability to understand and carry out oral and written instructions, demonstrating a high level of comprehension.
  • Ability to compose various types of standard and non-standard correspondence and reports, showcasing strong writing skills.
  • Ability to provide guidance and resolution to Registration Call Centre staff on point-of-sale, facility booking, online registration, and programming concerns.
  • Ability to configure the Recreation and Facility Booking Software to meet the needs of the organization, ensuring seamless operations.
  • Ability to work independently and interdependently, exercising sound judgment and initiative.
  • Ability to establish and maintain effective relationships with various groups, businesses, and association members.
  • Knowledge of clerical and record-keeping procedures, ensuring accurate and efficient data management.
  • Knowledge of modern office practices and procedures, staying up-to-date with industry standards.
  • Knowledge of business English, spelling, punctuation, and math, demonstrating strong communication skills.
  • Knowledge and skill in using City computer applications, such as PeopleSoft (HCM), Xplor, Outlook, and Microsoft programs, as well as REDMS or a similar records management system.
  • Ability to successfully pass a Police Information Check, ensuring a safe and secure work environment.