Operations Specialist

5 days ago

London, Ontario, Canada Sephora Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Specialist to join our team at Sephora. As an Operations Specialist, you will work closely with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Key Responsibilities
  • Client Service:
    • Provide exceptional customer service to clients during store business hours.
    • Assist in training other team members on Point-Of-Sale (POS) and MPOS systems.
  • Store Presentation:
    • Maintain high standards of cleanliness and organization within the cashier zone.
    • Ensure adherence to Sephora's merchandising concepts.
    • Participate in programs to reduce shortage/loss.
  • Merchandising and Operations:
    • Process shipments and stockroom organization in a timely manner.
    • Organize and maintain stockroom per company standards.
    • Process transfers, damages, and testers per company standards.
    • Communicate missing or damaged visual elements to the Operations Supervisor.
    • Ensure safety and tidiness standards are respected and maintained at all times.
    • Communicate inventory issues or concerns to Supervisors, Assistant Managers, or Store Managers.
    • Ensure compliance with sampling policies and procedures.
    • Participate in inventory control.
    • Designated team members will be cross-trained in cashier functions.
    Requirements
    • 1-2 years of experience in a retail or client service industry, preferably in a stockroom capacity.
    • Good computer, arithmetic, and organizational skills.
    • Ability to multitask while being attentive to client needs and business requirements.
    • Effective time management, problem-solving, and communication skills.
    • A High School graduate or equivalent.
    • Flexible availability, including evenings, weekends, and holidays.
    Physical Requirements
    • Work in a fragrance-filled environment.
    • Lift and carry up to 50 pounds.
    • Bend and stretch to stock shelves.

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