Customer Care
3 days ago
Seeking a Full-Time Fixed Term Bilingual Customer Care & Reservations Agent to provide exceptional customer service and support in a fast-paced environment.
PAL Airlines is dedicated to delivering reliable on-time performance, memorable travel experiences, and outstanding customer service. We're looking for a team member who takes pride in their work, has excellent communication and sales skills, and is passionate about delivering exceptional customer experiences.
Job Responsibilities:- Quote fares and book flights for customers
- Ticketing support
- Provide customers with necessary information connected with flights
- Communicate with customers to determine individual needs
- Address customer service issues with empathy and understanding
- Provide general information on PAL Airlines policies and procedures
- Use excellent communication and sales skills to meet evolving industry and customer needs
- Perform other assigned duties as required
- Completion of secondary schooling in a related field (preferred)
- 1+ years of customer service experience (required)
- Experience in Travel and Tourism (preferred)
- Travel privileges with PAL and its network
- Comprehensive health benefits, including medical, dental, vision, and life insurance
- Defined Contribution Pension Plan
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. We welcome candidates from all backgrounds to join our team.
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