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Assistant Branch Operations Manager

1 month ago

PointeClaire, Quebec, Canada RBC - Royal Bank Full time

Job Summary: RBC Dominion Securities seeks an Assistant Branch Operations Manager to assist in daily operations, providing leadership and support to branch staff, ensuring compliance and administrative tasks are completed efficiently.

RBC Dominion Securities is currently seeking an Assistant Branch Operations Manager to assist in the daily operations of the Pointe-Claire branch. You will fulfil a leadership role by providing operational and administrative support to the Branch Operations Managers, the Branch Director, and the advisory teams. In addition to managing client account activities and ensuring compliance standards are met, you will also help supervise branch staff, liaise with internal departments, provide software and process-related training, and help manage the branch facilities and equipment.

Key Responsibilities:

  • Help implement the Branch Director's directives and ensure the branch is efficiently and effectively managed
  • Help manage the daily administrative operations of the branch, including the approval of incoming and outgoing daily transactions
  • Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
  • Ensure compliance and internal control requirements are met
  • Verify and approve outgoing assets, cheques, and bank wires
  • Verify and action requests submitted by sales support staff through the internal workflow business application system
  • Verify documentation and approve account openings

Requirements:

  • Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
  • Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), preferably already approved with CIRO
  • Meticulous attention to detail and strong organizational skills
  • Ability to work efficiently, multi-task, and maintain professionalism in a high-pressure environment
  • Knowledge of the firm's operations, policies, and procedures regarding client accounts, including internal controls

What We Offer:

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • High level of autonomy

About RBC:

RBC is a leading financial institution that thrives on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.