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Team Assistant

2 months ago

Belleville, Ontario, Canada Home and Community Care Support Services Full time
Team Assistant Job Description Team Assistant Job Description

Join our team as a Team Assistant and play a key role in providing connected, accessible, patient-centred care. As a valued team member, you will have the opportunity to grow professionally, prioritize your well-being, and achieve a better work-life balance.

Job Summary

This is a rewarding career opportunity for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service in a fast-paced environment.

Key Responsibilities
  • Provide administrative support services to Care Coordinators, ensuring seamless day-to-day operations.
  • Process new referrals, orders for services, supplies, and equipment with accuracy and efficiency.
  • Manage confidential patient records, maintaining the highest level of discretion and security.
  • Enter, update, and maintain a high volume of patient data in our electronic database, ensuring data integrity and accuracy.
  • Respond to a high volume of telephone inquiries from patients, families, and service providers, providing timely and effective support.
  • Offer backup support to other positions as required, demonstrating flexibility and adaptability.
Requirements
  • A college diploma in the health or social services field, or business/office administration, is preferred.
  • At least 2 years of related office experience, with a proven track record of delivering exceptional administrative support.
  • Accurate keyboarding/data-entry skills, with proficiency in database software, MS Word, and Excel.
  • Excellent organizational skills, with the ability to work independently with minimal supervision.
  • Advanced multi-tasking skills, with a proven ability to meet performance and service goals.
  • Exceptional interpersonal skills, with the ability to work effectively as part of a team and interact sensitively with patients from diverse backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.
Preferred Qualifications
  • Familiarity with medical terminology and office administrative procedures/concepts.