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Senior Operations Coordinator

2 months ago

Edmonton, Alberta, Canada WM Full time
Job Summary

We are seeking a highly skilled Senior Dispatcher to join our team at WM. As a key member of our operations team, you will be responsible for coordinating and dispatching drivers to ensure timely and efficient service delivery to our customers.

Key Responsibilities
  • Dispatching and Coordination: Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
  • Customer Service: Field incoming calls from customers, and emails from customer service and sales department; manage requests for pick-up or container delivery and ensure same-day service.
  • Troubleshooting and Problem-Solving: Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues.
  • Communication and Documentation: Record and document information from drivers and distribute to appropriate departments.
  • Team Support: Serve as a point person for manager; coordinate projects and other tasks as necessary.
  • Training and Development: Train new dispatchers and provide guidance and support as needed.
Requirements
  • Education: High School Diploma or G.E.D (accredited).
  • Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements).
  • Skills: Computer skills with ability to handle multiple programs and systems; ability to communicate effectively and professionally via email, telephone, and 2-way devices.
Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days.