Front Desk Associate

Found in: beBee jobs CA - 2 weeks ago

Laval, Quebec, Canada Residence Inn Laval par Marriott Full time

100% customer
service engagement ;

Implement all company policies and procedures ;

Complete all daily reception tasks ;

Activate room keys ;

Manage all guests requests and provide all necessary hotel stay
information including touristic guidance ;

Engage with guests and manage arrivals/departures, reservations, cancellations
and all other communications in a warm manner whether in person, by telephone or via email ;

Secure payment methods, verify and balance invoicing and cash functions,
and complete daily reports as required ;

Plan and prepare all functions related to the
upcoming shift arrivals/departures ;

Manage all market place purchases, replenishment and organization
according to operational standards ;

Adhere to all emergency and security measures and apply good judgement
when taking important decisions in case of emergency ;

Report and document incidents and accidents as required;

Protect guest and hotel information and confidentiality ;

Accomplish all assigned administrative task ;

Maintain excellent interpersonal relationships with colleagues and
guests ;

Perform all evening duties required of the evening shift associate

1 year
experience within the hotel industry required (previous role in a Marriott
environment an asset) ;

Excellent
customer service skills ;

Able to
communicate effectively and professionally with all levels management and
personnel ;

Maintain a professional appearance and wear the hotel uniform as per the
hotel's established standards ;

Knowledge of
Microsoft Office (and knowledge of the hotel management system: Fosse, a plus) ;

Basic accounting skills ;

Availability every weekday evening and ability to accomplish tasks with flexibility ;

Ability to work standing during 8 hour shifts ;

Exactitude in
handling cash functions and credit card operations ;

Ability to
multi-task and apply time management skills ;

Able to use
good sense and proper judgement ; Take decisions to resolve issues
independently ;

Contribute
positively in a team environment and encourage company culture ;

Bilingual : French and English. We welcome an international clientele, therefore, English is a pre-requisite. Knowledge of a third language an added advantage ;

Offer includes:

Competitive wage and benefit Plan

Marriott Training and development

Marriott travel discounts and advantages

Uniform provided

A dynamic team environment

*Our
organization is an equal opportunity employer and is committed to recruiting a
diverse workforce and maintaining an inclusive culture. The use of masculine terms may be used for the sole purpose of lightening the text. We do not
discriminate on the basis of gender, ethnicity, religion, sexual orientation,
age, disability, or any other basis protected by state or federal law.

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